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Ayako Otake

Marketing Headquarters Product Marketing Senior Representative, Salesforce.com

Joined salesforce.com as a new graduate. As an enterprise solution engineer, she is mainly in charge of B2C companies such as travel, transportation, healthcare, and consumer goods. Participated in numerous DX / CRM projects including large-scale contact centers. Since August 2020, engaged in product sales expansion of Service Cloud and Field Service as product marketing.

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The Einstein Bots Product & UX team consists of product managers, designers, and a user researcher. The team brings together their expertise in CRM, machine learning, interaction design, and linguistics to craft a bot building platform that aims to help customer support centers scale their business across digital channels. We keep our users — end consumers, service agents, and admins alike — at the center of our design process, leveraging research to empower businesses to easily build chatbots that help end consumers and improve the service agent experience.