Senior Scientist, Enterprise Integration Group
David is a Speech Scientist and conversational designer with over 25 years of experience researching and designing natural spoken dialog between machines and people. Over this time he has studied how to take the best from the fields of human psychology, conversational theory and AI technologies to deliver effective conversational solutions that really work for customers. David is an expert in spoken dialog and is particularly interested in the synergies and differences between written and spoken conversation with machines. es in conversational design.
EIG is has an international reputation as a thought-leader in conversational design spanning over 25 years, including the seminal publications 'How to build a speech recognition application' and 'Its better to be a good machine than a bad person'. We are a technology independent provider of design and customer experience testing for conversational solutions.