Mingyang Ma

Conversational AI Engineer, BMW AG

Mingyang is a high motivation explorer and actioner in the computer science and AI area. She has been studied and worked in the IT Innovation area with a variety of topics, not only in Germany but also in the USA and China. After experience challenges in VR, Self-dring Car, Robotics and Data Analytics Projects, she found her passion in Bot. She sees the revolution of CUI, VUI is a must-have, and believe in the change of UI will also trigger the birth of all new products, shipping the users' daily life. Now she is working on a project in BMW that aiming to build a bot ecosystem, providing BMW employees and related partners one single interface to automate business processes among the whole BMW value chain.

The NLP Lab – part of the BMW Group IT - is an innovative and international team with the mission to transform the experiences of BMW Group customers’, dealers’ and employees’ by integrating cutting-edge NLP technologies into BMW’s business processes. May it be creating a chatbot for a support hotline, implementing a machine translator of automotive texts, running a sentiment analysis over millions of customer reviews or analyzing legal documents and contracts, BMW’s NLP lab will always find an innovative and scalable solution.

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