Partner & Associate Director, BCG
Since working in the complaints department of a water utility after graduation, Nick has worked in and around customer service his whole career. This includes roles as Head of Loyalty and Customer Service Transformation DIrector at TalkTalk, and 7 years at BCG, where he has supported over 180 companies to envisage and deliver transformed customer service.
Tomorrow belongs to those who build it. Turbocharging BCG’s deep industry and functional expertise, we bring together advanced tech knowledge and ambitious entrepreneurship to help organizations launch their next big bets and enable innovation at scale. We are technologists, scientists, programmers, engineers, and human-centered designers who build to address the world’s most important challenges and opportunities. We are BCG X.