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ROI & GOVERNANCE

Discover How to Drive Business Value While Governing AI Responsibly

About this Track

This track explores how organizations can extract real business value from Agentic AI while ensuring responsible deployment at scale. As AI agents become core to growth strategies, leaders must evaluate ROI beyond cost savings—factoring in speed, scalability, and customer impact. At the same time, robust governance is essential to maintain trust, brand integrity, and compliance. Learn how to align innovation with enterprise control and create clear frameworks for performance and accountability.

Who Should Attend?

  • Business Unit Leaders Driving Growth and Operational Excellence

  • Strategy & Transformation Executives Leading AI Adoption

  • Finance & ROI Owners Evaluating AI Performance and Value

  • Risk, Compliance & Governance Leaders Ensuring Responsible AI Use

What We'll Learn & Explore?

✓ What Does Agentic AI Mean for Business Value and Accountability?
✓ Measuring ROI: From Cost Savings to Revenue and Retention Impact
✓ Defining Clear KPIs for Agentic AI Performance and Adoption
✓ Building Governance Models That Scale With Innovation
✓ Managing AI Risk Without Slowing Down Transformation
✓ Aligning AI Investments With Strategic Business Objectives

SESSIONS

PLEASE NOTE THAT SESSIONS ARE BEING UPDATED CONTINUOUSLY

09:30 - 09:45

October 30, 2025

Masterclass

State of the Bots 2025: Mastering Agentic AI Together

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Founder & Chair, Chatbot Summit

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14:00 - 16:00

October 30, 2025

Workshop

How to Use LLM as a Judge

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Expert Lead Chatbot Building, ING

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Gen AI Bot Builder, ING

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17:00 - 17:45

October 30, 2025

Masterclass

Agents of Disruption: AI Agents are The Great Digital Equalizers

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Founder and CEO, moojo.id

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16:00 - 18:00

October 30, 2025

Workshop

The Evolution of GenAI Chatbots at ING

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Expert Lead Chatbot Building, ING

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Gen AI Bot Builder, ING

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SPEAKERS

Mark Wessel

Product Lead Digital Channels & Digital Assistant

KPN

Dries Leclercq

Expert Lead Chatbot Building

ING

Raphael Cohen

Founder and CEO

moojo.id

Chris Morgan Brown

Natural Language AI

Amazon (AWS)

Maria Tanasa

Gen AI Bot Builder

ING

Yoav Barel

Founder & Chairman

Chatbot Summit

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