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MAIN DAY AGENDA

Wednesday, Dec 11 | STATION-BERLIN

Conference & Expo

08:30 - 10:00

Registration | Exhibition Experience | B2B Networking | Open Plaza Talks | Semi-Final Startup Competition

10:00-12:00

Opening Ceremony

10:00

Opening Remarks

Yehuda Messinger, MC

10:10

State of the Bots: Crossing the Chasm to Success!

Yoav Barel, Chatbot Summit

10:25

Fireside Chat: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands

Moderator: Dr. Nimrod Kozlovski; Nikola Aschoff, Mercedes-Benz

10:50

The Next Frontier in Conversation Design: Unifying Bot Design Through Collaboration

Yaki Dunietz, AI Conversation Systems

11:05

Look Who's Talking: Persona and Brand in Connected Devices

Wally Brill, Google

11:25

Harnessing Voice.Ai for a Delightful Conversational Experience- From 'Nice' to 'Must Have'

Gidi Adlersberg, AudioCodes

11:35

How AI Brings Back Humanity to Technology and Business

Amit Ben, LogMeIn

11:50

Announcements

Yoav Barel, Chatbot Summit

12:00 - 13:30

Lunch | Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks

12:15

Mathieu Barthélémy, Worldline

12:20

Ingo Brod, Interactions

12:25

Olaf Erichsen, Passage AI

12:35

Anil Kiper, MindBehind

12:30

Peter Kalinowski, Inspire Technologies

12:40

Tilo Bonow, PIABO

12:45

Konstantin Garbe, Cognigy

12:50

Rui Correia, DefinedCrowd

12:55

Paulo Nunes, ROBO.AI

13:00

Malte Kosub, Parloa

13:05

Victor Vasiliev, CoCo by AI Conversations

13:10

Nick Pegram, Bold360

13:15

Luis Guilherme, WIT- Software

13:30 - 15:00

Breakout Sessions

Business & Marketing

Business Owners, Marketers, Call Center Managers, Digital Executives, Innovation Managers, CX Managers, Support Managers

NLP Engineers, Chatbot Developers, Data Scientists, Speech Engineers, Product Managers, Cognitive Cloud Developers

Tech & A.I.

Product Managers, Conversational Designers, Voice Interaction Designers

Product & UX

Business & Marketing

13:40

All Talks No Button- Using Human-Focused AI to Transform Banking

Ankit Chhajer, Royal Bank of Scotland

14:00

No more POC Chatbots - How to Really Scale Chatbot Projects in your Company and Bring them to Production

Michelle Skodowski, BOTfriends

14:20

Incredible Innovations in Conversational AI – what should marketing teams do in 2020?

Dr. Geraint Evans

14:40

The Experience Economy: Driving Value Through Disruptive Technology

Rohan Patel, SAP

Product & UX

Tech & A.I.

13:40

Workplace Assistant - Towards a Virtual Employee Assistant at the BMW Group

Bernhard Pflugfelder, BMW

14:00

A Technical Perspective On How the Biggest Brands Build Their Chatbot Without Writing One Line of Code

Alexander Wijninga, Watermelon

14:20

Blending AI & the Human Touch

Tom Schollmeyer, Callcorp

14:40

Why You Don’t Need AI to Build a Good Chatbot

Anna-Katharina Rausch, BIG PICTURE GmbH

15:00 - 15:30

Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks

15:05

Alexandre Conrathe, Gfi Informatique

15:10

Eric Marcos, Hubtype

15:15

Jason Shim, 42 Maru

15:20

Juha Solkakoski, Upseller

15:25

Grzegorz Wozniczko, Chatbot.com

15:30 - 17:00

Breakout Sessions: Business & Marketing|Product & UX Stage | Tech & AI Stage

Business & Marketing

15:40

Storytelling for Tech Brands: Building Trust for Conversational AI

Tilo Bonow, Piabo PR

Learn More

16:00

Celebrate ANNA’s 1st Birthday, the Virtual Assistant of ABN AMRO!

Jeroen Das, ABN AMRO; Bob van Groningen, ABN AMRO

Learn More

16:20

40% Reduction in Average Handling Time With Chatbots! Chatbots and Webchats: The Dream Team Behind the AA's Success

Louise McCormack, AA Ireland

Learn More

16:40

Telekom Business Messaging: A New Channel for Conversational Commerce

Bianca Löwemann, Deutsche Telekom AG

Learn More

Product & UX

Tech & A.I.

15:40

Why Rigorous Training Data is the Key to Chatbot Success

Rui Correia, DefinedCrowd

16:00

Blurring the Boundaries Between Human and Machine: What Makes Chatbots Human(-like) and How Does This Affect User Interaction and Behavior?

Ulrich Gnewuch, Karlsruhe Institute of Technology

16:20

How to Make a Next Level Chatbot: Key Learnings From OP Financial Group's Success

Jaakko Sävilammi, OP Financial Group

16:40

Behind the Scenes of Vodafone TOBi Conversational AI Platform

Leonid Mishkind, Vodafone Group

17:00-18:00

Closing Ceremony

17:00

Startup Competition Finals

Nimrod Kozlovski, HFN; Christian Buchwald, TÜV Rheinland Service GmbH; Leonid Mishkind, Vodafone; Tilo Bonow, PIABO; Karoline Malzbender, Deutsche Bahn

17:20

CoCo Chatbot Developer Competition Announcement

17:25

Ethics and Regulations in Conversational A.I.

Nimrod Kozlovski, HFN

17:40

Winner Announcement & Closing Remarks

Yoav Barel, Chatbot Summit

18:00 - 20:00

BOTS OVER BEERS!

The Signature Chatbot Summit Networking Event!

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