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MAIN CONFERENCE DAY
THURSDAY May 14 | Mandalay-Bay Hotel
09:00-10:00
Welcome Experience
Register and grab a coffee! Then come watch our Startup Competition Semi-Finals, explore our exhibition space or meet for your pre-scheduled 1:1 B2B meeting!
10:00-12:00
Opening Ceremony
Technology and AI is changing the future. Join us as Chatbot Summit CEO, executives from the leading brands and venture capital firms enrich the audience with the state of tech and AI and give us a glimpse into what our future might look like in 2025!
10:00
Show of a Live Bot on Stage
Surprise Robot Appearance!
10:15
BOTS 2025: Crossing the Chasm to Success!
Yoav Barel, Founder & CEO, Chatbot Summit
10:30
Fireside Chat: Conversational Center of Excellence for every Enterprise: A Dream Come True?
Michael Fertik, Founder of Heroic Ventures & Reputation.com; Yoav Barel, Founder & CEO, Chatbot Summit
11:00
Conversation, Trust, and the Next Generation of AI
Ed Doran, Director PM & CoFounder Cortana, Microsoft
11:20
Harnessing Voice.Ai for a Delightful Conversational Experience- From 'Nice' to 'Must Have'
Gidi Adlersberg, Voice.AI Product Marketing, AudioCodes
11:30
Panel: It's All About the Customer! How the Leading Brands are Already Changing the Way We Interact
Moderator: Dexter Zavalza, VP and Lead Content & Design Strategist for Mobile, JP Morgan Chase
11:50
From M-Commerce to Conversational Commerce!
Rich Hultman, Best Buy*
12:00-13:30
Lunch Break
Chat with some colleagues about your exciting morning and grab a delicious bite to eat! You may even want to pre-schedule a 1:1 B2B lunch meeting, attend an Open Plaza talk and explore the innovative technologies from the leading vendors in our exhibition space!
13:30-15:00
First Breakout Sessions
With such a wide range of attendees from conversational designers to developers, business managers and more, we've made sure there is a stage that fits everyone's needs! Take a seat at either at the Business & Marketing Stage, Tech & AI Stage or Product & UX Stage to hear a keynote that is most interesting to you!
Business & Marketing
Product & UX
Tech & A.I.
13:30
Panel: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands
Speaker to be revealed soon
14:20
Creating Agile Conversations in a Rigid Corporate Environment
Speaker to be revealed
14:40
Conversational AI for Social Good: How the American Red Cross Furthers its Mission with Chatbots and Voice Experiences
Michelle Mullenax, Product Lead, Conversational A.I. Team, American Red Cross
14:40
Stand Your Brand Out Of The Crowd: Discovery Mechanisms for Chatbots in the Real World
Pedro Andrade, Head of New Product Development, WIT Software
13:30
Panel: FinTech and Conversational Experiences in 2020 and Beyond
Dexter Zavalza, VP and Lead Content & Design Strategist for Mobile, JP Morgan Chase
14:00
How to Make Emotionally Engaged Digital Assistants
Shyamala Pragaya,Product Owner Digital Assistants, Ford Motor Company
14:20
Designing Empathetic Conversation
Speaker to be revealed soon
14:40
Responsible AI: How to build conversational AI products with a responsibility lens around fairness, responsibility, and robustness
Speaker to be revealed soon
13:30
Panel: Bots on Steroids: How Banks Are Using Conversational AI to Transform the Industry
Alon Mei-Raz, VP, Data & Insights, Bank Hapoalim
14:00
Importance of Data in Successful Chatbot Deployments
Alyssa Simpson Rochwerger, Appen
14:20
How AccuWeather Turns UI Apps into a Voice-first Experience
Stephen Keefer, Senior Software Engineer, Enterprise Bot, Accuweather
14:40
Behind the Scenes of How Uber Used Conversational AI to Create UBER AI
Chandra Khatri, Senior Research Scientist, Uber AI
15:00-15:30
Afternoon Break
Didn't get to visit all the exhibitors yet? Dont worry! This break gives you another chance to explore the exhibition space, fit one or two 1:1 pre-scheduled meetings or hear an Open Plaza talk!
15:30-17:00
Second Breakout Sessions
There is still more content to go! Join us for more talks on our breakout stages filled with enriching talks and panels from the world's most innovative brands. Don't forget to say hello to your neighbor- connections can be made anywhere at our Summit!
Business & Marketing
Product & UX
Tech & A.I.
15:30
How the Leading Retailers are Upgrading Your Shopping Experience with Conversational AI Marketing Tactics
Speaker to be revealed
16:00
How Large Enterprise are Using Chatbots to Coach Their Employees
Speaker to be revealed soon
16:20
Micro-Conversations in Large Enterprises: How AI is Improving Internal Processes
Speaker to be revealed
16:40
Storytelling for Tech Brands: Building Trust for Conversational AI
Speaker to be revealed
15:30
Conversational Banking: How the Leading Banks are Transforming the Industry with AI
TD Bank, Citi Bank, Wells Fargo *Pending Final Approval
16:00
That Subtle Sense of Sound
Sam Anderson, Experience Designer, Adobe
16:20
GoDaddyish: The Psychology of Word Choice in Bot Responses
Sarah Schreiner, Conversational Designer, GoDaddy
16:40
Best Practices for Designing Natural, Helpful Bot Dialogs for Customer Support
Greg Bennett,Lead User Researcher, Salesforce
15:30
Behind the Scenes of Vodafone TOBi Conversational AI Platform
Leonid Mishkind, Technical Product Owner, Vodafone Group
16:00
SIMMC: Situated Interactive Multi-Modal Conversational Data Collection And Evaluation Platform
Shivani Poddar, Software Engineer, Machine Learning AR/VR ,Facebook
16:20
Building Blocks for Bots: How to design and orchestrate complex bots
Sascha Wolter, Professional Developer, Cognigy
16:40
Talking Cars from a Technical Perspective: How the automotive industry is transforming with AI
Speaker to be revealed
18:00-19:30
×´Bots Over Beers×´
After an eventful and exciting day of learning and connecting, you deserve a beer (or two!) at our famous networking event. It's time to kick back, relax and have some fun with your colleagues and the new friends you have made.
17:00-18:00
Closing Ceremony
The day is not over yet! Come support the finalists in our Startup Competition as they pitch their idea to a panel of highly esteemed judges. You won't want to miss the lucky team that wins a grand prize. We will also be closing out the day with final keynotes from industry experts who will leave you wondering what comes next in this ever-evolving technological world.
17:00
Startup Competition Finals
17:30
Nimrod Kozlovski, VP Global Marketing, HFN
Ethics and Regulations in Conversational A.I.
17:40
Yoav Barel,Founder & CEO, Chatbot Summit
Winner Announcement & Closing Remarks
