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SPEAKERS BERLIN 2019
Product Architect Voice.AI gateway, AudioCodes
Ilan Avner is a seasoned technology architect responsible for the architecture and product management of AudioCodes Voice AI Gateway a new service that helps chatbot developers add telephony & voice to their existing deployments broadening their reach, usability and personalization.
Global Head of Support, SAP
Rohan Patel is the Global Head of Support for Intelligent Technologies at SAP. In this role, Rohan is responsible for delivering great experiences to consumers of SAP software. Today’s consumer environment, defined by the broad spectrum of technology and diverse characteristics of the user community, is unprecedently complex. The necessity to provide real time support through disruptive technology and tools is critical to meeting those demands. The effective utilisation of AI and Chatbots is fundamental in streamlining the interactions between consumers and service delivery organisations to enhance both the customer and consumer experience. Rohan’s 19-year career in the global IT industry, defined by a strong customer focus and change leadership, has made him passionate about providing his organisations with the best possible tools, technology and culture to meet the ever-shifting customer landscape.
Head of Extended Digital Services, Mercedes-Benz
Nikola Aschoff is leading the global Product Management for Extended Digital Services in the Marketing & Sales organization of Mercedes-Benz. In this role she is driving the digital transformation of Mercedes with the goal of a seamless customer journey covering online and offline touchpoints. Nikola has 18 years experience on the edge of Business and IT and has been most times driving introduction of new digital products or the digital transformation in general. Before she joined Mercedes-Benz in 2017, she worked many years for HP and Microsoft. Focus area of her work is digitial strategy and artificial intelligence, especially conversational intelligence
NLP and ML Consulting, BIG PICTURE
As a former Senior BE Engineer, I led several projects and teams. I used to build Chatbots for one of the first and most innovative companies for voice in Europe, that is Alexa Dev Partner and I did this in cooperation with a Google Expert Dev for Assistant (one of 40 worldwide), which enabled me to always have the latest technological insights. I wrote scientific work about Best Practices and Design Patterns for Voice User Interfaces and I do a lot of knowledge transfer and workshops on the topic to enable people to build good bots and to prevent them to fall for marketing magicians.
Head of Conversation Design Advocacy & Education, Google
Wally helps train Google’s partners to develop and maintain best practices of conversation design. Previously as Google’s Senior Persona Designer he helped bring the character of The Google Assistant to life. Prior to coming to Google, he designed persona driven, speech recognition systems for enterprises and governments from Allstate Insurance and British Airways to eBay and TMobile.. Wally studied electronic music composition at The New School for Social Research.
Backend Engineer, CoCo
Victor came to the chatbot industry chasing his passion, after few years at the cyber security field. He specializes in solving complex problems and also tech challenges enthusiast. Victor joined CoCo with a strong believe in the change CoCo brings to my the industry.
Contact Center Consultant, CallCorp
Tom Schollmeyer has been in the contact center industry for 23 years, he has built a number of custom CRM, hosted IVR and Call Center BPO companies. After a successful IPO for the BPO company, Tom joined OneSource Consulting (contact center focused consulting). He has advised some of the world’s top companies (Apple, American Express, Marriott) on customer experience. Tom joined Five9 as the CTO, expanding the product and helping the company grow to nearly $100M and a successful IPO. After the IPO Tom joined Avaya as the VP & GM of Contact Center, Unified Communications Applications and Cloud driving revenue growth by working closely with top customers and developing key strategies. Later Tom became the CEO of Serenova and advisor to OTO.ai. Tom is passionate about Contact Centers, helping customers solve problems and the impact of AI in our everyday life. As more customer service interactions shift from customer service representatives to chatbots, companies are carefully monitoring changes in customer service. Tom offers his expertise on how AI can be blended with the human touch to keep customers satisfied every step of the way.
I work as CTO of aiaibot since the company has been founded in early 2019. I am focusing on development of Chat Bot and Automation Software with strong reagards to Customer Experience. I previously held a position as Strategic Project Manager which enabled me to implement a wide range of projects in differenct industries. I am highly motivated with a strong drive to get things done. My technical know-how as well as my pragmatism are an asset in challenging circumstances. My expert knowledge results from continuous education in the fields of IT and Management. I have a BA in Information Management as well as an EMBA in General Management.
NLP Lead and Data Science Advisor, BMW AG
Bernhard Pflugfelder has 10+ experience in the in the fields of information retrieval and natural language processing and worked across various businesses. He is working over 5 years in Automotive and is currently leading a NLP initiative within the BMW Group. One focus of that NLP initiative is conversational AI in order to facilitate business processes across the BMW value chain and to create a novel user experience for customers, dealers and employees.
Chief Product Officer, SOR'UN
Anıl Kiper is the Co-Founder & Chief Product Officer at SOR'UN; one of the fastest growing startups and leading conversational A.I. platform of Turkey. He has been working for nearly 10 years, building digital products that help dozens of companies to start conversational transformation in Turkey.
Product Owner, OUI.sncf
I’m Caroline, Product Owner of OUI.sncf, company part of the SNCF group (the french railways). We provide a conversationnal experience to our customer on our website, Messenger, Google, WhatsApp, Business Chat and Alexa. Our customer can book a train ticket directly with our bot.
Business Analyst, ABN AMRO
After studying artificial intelligence, Luuk joined ABN AMROs chatbot team to discover how AI can be applied to solve real world problems in the corporate world. First as a cognitive engineer, now as a business analyst, he has helped build the chatbot from a simple FAQ chatbot with knowledge about one topic, to a chatbot that is live on one of the busiest page on ABN AMROs website. What drives him is discovering new technologies, how they work, and how they can be used to help customers.
Manager RCS Business Development & Digital Partnerships, Deutsche Telekom AG
Bianca has been with Deutsche Telekom for the last eight years and currently works on the development and evolution of communication products and Rich Business Messaging. She is a conversational enthusiast with a broad understanding of the customer impact and business benefits that Business messaging can deliver.
Principal Product Manager Voice Assistants, Vodafone Group
Couple of decades in telecommunications product management at Nokia, Vodafone and including a start-up stint in between. Jussi believes "voicification" is the next big thing in creating great customer experiences also for mobile products and services.
VP of Sales - Europe, Interactions
After 16 years in various positions in Business Process Outsourcing, Thomas is now heading the Interactions team in Europe. His mission is to drive Digital Transformation in the call center industry with Intelligent Virtual Assistants on a global scale. Bringing together the expertise in call center services with Conversational AI, he puts a strong focus on customer experience with human-like conversations.
Co-Founder & CTO, Rasa
Dr. Alan Nichol
Dr. Alan Nichol is the co-founder and CTO of Rasa, the standard open source infrastructure for conversational AI. He holds a PhD in machine learning from the University of Cambridge and has years of experience building AI products in industry.
Machine Learning Engineer, DefinedCrowd
Dr. Rui Correia
Dr. Rui Correia is Lead Machine Learning Engineer at DefinedCrowd. Dr. Rui Correia has a PhD in Language Technologies through the CMU|Portugal program (2018) under the topic “Automatic Classification of Metadiscourse”. His areas of interest include Computer-Assisted Language Learning, Crowdsourcing, NLP, and more recently, the interaction between them. He has more than 10 years of experience within the NLP field and 8 years of crowdsourcing experience. Rui has been actively working in these research areas with more than 10 scientific papers already published.
Professional Developer, Cognigy
Sascha Wolter is a professional developer and user experience enthusiast. His true passion is to improve the human-computer interaction: He loves to build conversational and multimodal experiences with text (chatbots) and voice (aka Alexa). Sascha works as a consultant, trainer, lecturer, speaker, and author who focusses on understanding, innovation, and value. As such he is committed to the interests of all kinds of developers, users, and prosumers. When Sascha is not developing new ideas, he likes hiking and skiing in the mountains, enjoys good Italian coffee and loves to explore the world together with his kids in an odd way.
Conversation Design Advocacy & Education, Google
Itai develops and delivers training for Google’s partners on the design principles and best practises of conversation design UI. In a prior life as an Academic Coordinator, Itai developed and taught a successful Web Development degree programme, and contributed to the validation of other undergrad degree programmes across the UK and Europe. He managed a busy academic department, coordinated outreach, and oversaw students’ personal and professional development. Itai graduated with a Master of Science in HCID from City University, London.
Head of AI, LogMeIn
After spending the last 10 years envisioning the AI-Driven service revolution and coding the core algorithms himself, Amit always considers AI tech as the step function required for the online services. Amit has been coding and envisioning tech for the past 20 years.
Head of AI, Axel Springer AI
Dat is heading Axel Springer AI, the artificial intelligence unit of Axel Springer SE which is the largest digital publishing house in Europe. His goal is to make AI more accessible within Axel Springer and hence drive innovation within the group. His ultimate plan is to turn Axel Springer into an AI first company. Dat's interests are diverse from traditional machine learning, deep learning, AI in general to computer vision and NLP. He is a regular speaker and has presented at several renowned conferences. He also blogs about his work on Medium.
Product Owner, Gfi Informatique
After studying innovation process in the developement of new technologies, Alexandre entered the Innovation Department of the Gfi Group to work on the subjects around how the machines could understand the natural language. From research to a nindustrialized product, Alexandre has developped a real expertise and knowledge on the chatbot/voicebot world.
Data Analyst, Funke Digital
Mina Saidze works as a Data Analyst for FUNKE Digital, the digital unit of FUNKE Mediengruppe, Germany's third largest publishing house. Before entering the world of number crunching, Mina wrote articles for taz.die tageszeitung and received journalistic training (Deutsche Welle, Radio Bremen) as Heinrich Böll Foundation scholarship holder. Mina, who holds a degree in Economics from Humboldt University of Berlin, gathered her experience in data wrangling in media as well in e-commerce. At the interface between technology and media business she turns data into money by identifying business use cases and taking a deep dive into Big Data.
Sr. Experience Designer, Adobe
Susse Sønderby Jensen
Susse Sønderby Jensen is an Experience Designer at Adobe, focused on voice integration for Adobe XD. Susse joined Adobe through the acquisition of Sayspring, which offers a design and prototyping platform for voice interfaces. With a background in both industrial and digital design, Susse has worked with companies across numerous industries, including Sprint, Bank of America, LG, Bose, UBS and more. After getting her first Echo device in 2015, she found voice interfaces to be the perfect balance of designing physical and digital experiences. She is a firm believer that we all soon will be talking to our digital devices a little more, in an effort to look at them a little less.
Head of Europe, Passage AI
Olaf has founded several companies focusing on Artificial Intelligence (Machine Learning) and advises companies and organisation on how to best use such state-of-the art technologies. Olaf is in the chatbot business since early 2016 and is now heading the European operations of Passage AI.
Project manager Digital Innovation, Vorwerk International & Co. KmG
I finished universities with my master’s degree in “Strategic Innovation of Products and Services”. Innovation was always a big topic for me. During my studies, I worked in the company of one of my lecturers, who developed innovation concepts (both, specific ideas of products, processes and/or services and company-specific processes how to create innovation) for and with small and medium-sized companies. The next company I was working for, a small one with focus on industrial design on one hand and strategic consultancy and developing innovations on the other, I gained a lot of insights how to develop different strategies for various customers coming from different businesses. Working as a project manager for digital innovation since beginning of this year at Vorwerk International means, to be always one step ahead. Innovation itself, how to develop new (digital) products and services and implement these ideas, is one of my passions. Chatbots create a new way of communication between companies and their customers and users. For Vorwerk a traditional german company, formerly known as a consumer brand for household products, we see a lot of opportunities for using Chatbots as a new interface for customers to communicate with us as a company. That’s why my team and I started to research and learn about chatbots and how to implement them into our digital ecosystem.
Multimodal Design Manager, Google
Jared Strawderman has led the design for a wide range of conversational solutions for over 20 years. His design experience includes enterprise customer care solutions, automotive products, mobile virtual assistants, and conversational agents for both screenless and screenful consumer electronic devices. He is currently a Senior Product Design Lead for Google Assistant, and also led the voice design team who launched Amazon Alexa. His breadth of experience provides a unique perspective on how voice-enabled bots come to life on any conceivable device.
Managing Director, Knowhere GmbH
Frederik Schröder is the managing director of the AI company knowhere GmbH, which specializes in intelligent chatbots for the automation of customer communication (customers include ARD, Xing, Geberit and VELUX). He gives seminars, lectures and workshops on the subject of chatbots and artificial intelligence. His mission: to shape the future of digital customer communication.
CEO, AI Conversation Systems
Jack (Yaki) Dunietz, innovator and founder of CoCo, has been revolutionizing the field of conversational AI for more than two decades. As chatbots and AI become the forefront of the tech sector, Yaki believes that better bots will be built by collaboration and inter-organizational cooperation. He therefore founded AI Conversation Systems to develop and support the advancement of Conversational AI. Its LA based subsidiary, IMperson Inc., developed multiple award-winning bots for recognizable brands like Disney, Hyundai, and CBS. Dunietz, who holds degrees in both computer science and in Philosophy of Language, has been a pioneer of Israeli hi-tech since the late 1970s. He founded Mashov Computers, which in turn spawned many publicly traded tech companies, both in Tel Aviv and NASDAQ.
Chatbot developer, CoCo
Shelly is a front-end developer working for CoCo, where she helps develop Conversational Components for your team to create better chatbots. With a background in electrical engineering, Shelly came to chatbot development almost accidentally, only to realize that this was her true passion.
Product Owner Conversational AI, ABN AMRO
Jeroen works as a Product Owner with Team Chatbot at ABN AMRO since its start in 2017. Starting with four colleagues working on an MVP. Today Team Chatbot contains over 40 colleagues working on the Conversational AI platform which hosts multiple chatbots of which Chatbot Anna is the leading personality of the platform. Jeroen has experience in upgrading an MVP to a product that plays a key role in the digital strategy of the bank.
COO & Co-Founder, BOTfriends
Michelle Skodowski is a co-founder of BOTfriends, a company specialized in the design and development of conversational interfaces, with a primary focus on Conversational Design. However, as the COO of the company, she is in charge of all customer projects with clients such as Porsche, Innogy, Bosch and many more. She has also spoken at various events such as the Google Cloud Summit or the Hashtag.Business as a chatbot advocate and evangelist.
CEO & Founder, Upseller
My mission to is to bring Ai Chatbots into selling Machines. I´m a passionate Serial Entrepreneur, CEO and Speaker with Great ambition with Sales.
UX Designer, ABN AMRO
Loes is an User Experience Designer at ABN AMRO, focused on conversational design. Currently, she is working on Anna the customer service chatbot, as well as the voice interaction for telephony. She loves creating new ways to make the lives of people easier and more fun. Conversational challenges are her true passion because now we have to teach computers to understand humans, instead of teaching humans to interact with computers. She is also an ambassador of Women in Voice NL.
Principal Manager Digital, Vodafone
Thomas is passionate about new technologies and how they can be used to improve our customers life. His focus is on digital channels with the ambition to create a wow effect for his customers. He is responsible to deliver the global chatbot solution to our local markets as well as delivering voice assistants. Thomas is super interested in new innovations in this space while having in mind how this really can drive NPS and customer satisfaction. He believes they are in the process of making a massive change from app world into the conversational world. He wants to ensure to drive this change rather than following and avoid the mistakes in 2007 when the apps started and nobody believed they will succeed. Thomas is equipped with a comprehensive background in the mobile industry - working in the technology branch for more than 15 years. He benefits from his international experience in several different countries and cultures as well as working in different roles and responsibilities. Being able to interact with business partners and executives builds the foundation to be able to move in any circles.
Senior Architect | Product, BBC
Dan Whaley has been involved in voice and artificial intelligence since the earlier noughties and has worked in design, development and as a consultant. Currently at the BBC, helping build the future of broadcast media, Dan has seen the AI world emerge from the shadows to the mainstream and gained years of practical experience along the way.
Chapter Lead, OP Financial Group
I am the conversational AI growth hacker in OP. Since initial success in pilots we have scaled our operations to full chatbot production. I have two decades of management experience in digital service development in ICT, Retail and Finance sector.
Chief Technology Scout, TÜV Rheinland Service GmbH
The Chief Technology Scout and solo responsible for Chatbots in TÜV Rheinland.I operate and maintain the infrastructure, develop chatbots, train other departments, test new versions and features and try to improve our capabilities by attaching more and more systems to our chatbots.
Co-Founder and Managing Director, Parloa
Malte Kosub is co-founder and managing director of Parloa. The company was one of the first in Germany to work with Amazon’s Alexa; in fact, it was appointed by Amazon as the first “German Alexa champion”. Within his role in the company, Malte advises customers such as Vodafone, Allianz, ERGO, Bauer Media and Unilever on the topic of conversational experiences. In 2018 the company started to build an own dialog management system called Parloa, which enables companies to create better conversational experiences more efficiently. The product is used by companies like ERGO, Decathlon or Vodafone and helps their conversational teams to create compelling voice experiences. Due to the internal success of the tool it was rolled out to be available for every company in May 2019. Before founding Parloa, Malte previously founded the e-commerce startup “Wandnotiz”, which was then sold in early 2017 to a medium-sized printshop network. Beyond this, he brought to life the largest music competition for schools in Germany: “Talented”. He has received several awards for his outstanding voluntary work, including awards from the German ministry of economics and from the Hermann Ehlers Foundation. He is faculty member of the Future/io Institute as well as Kairos Society Fellow. Malte completed his economics degree at the University of Hamburg, at Harvard University, and at MIT.
Chief Strategy Officer, 42Maru
Jason joined 42Maru in 2018 as a Chief Strategy Officer to help overseas expansion and business development. 42Maru is a Techstars company with HQ in Korea and subsidiary in London developing a QA (Question Answering) System based on deep learning. Prior to joining 42Maru, Jason has invested into 42Maru while working as a Venture Capitalist with focuses on early stage startups with disruptive technology. Jason has worked as a database programmer in a search portal engine with financial backgrounds in Shinhan Securities, AJU IB Investment, Tencent and Dayli Venture Capital. Jason is bilingual in English and Korean and have graduated from Seoul National University with a degree in Computer Science and Economics.
Experience Design Lead for Smart Assistance, BBVA
Julian is responsible for the end to end experience design of the Global Smart Assistance Ecosystem at BBVA, there he leads UX teams from several countries across the globe in order to define, design and implement the interaction between the bank and its customers through the chatbots in the BBVA’s mobile app (named the #1 banking app in the world by Forrester) and external channels such as WhatsApp, Alexa and Google Assistant. Julian holds the Artificial Intelligence: Implications for Business Strategy certificate from the MIT Sloan School of Management. With 8 years of experience in the CX field, his work has been awarded and exhibited in several places around the world, such as ARS Electronica Festival in Austria, Afsnit I Denmark and Etopia Center in Spain. Julian worked as researcher and UX specialist at Insitum (The leading innovation consultancy in Latin America), there he has led projects in Mexico, Argentina, Brazil and the US for clients such as Facebook, PayPal and Mondelez, just to name a few. Julian studied Industrial Design at UNAM, Mexico and an Interaction Design course at H.I.T., Israel.
CEO & Founder, Piabo PR
Tilo Bonow is founder and CEO of PIABO, Germany’s leading PR partner for the digital economy based in Berlin. He established PIABO with the mission to support globally ambitious tech entrepreneurs with launching their business ideas and actively recognizing potential for achieving their growth targets. Tilo is keynote speaker at international tech conferences such as NOAH, DLD and MWC as well as a passionate and active supporter of the digital ecosystem as a mentor at Plug & Play and Microsoft Ventures, among others. As a value adding investor in over ten fonds, he accelerates the growth of upcoming business stars.
Sales Director, Interactions
Ingo Brod is responsible for the business of Interactions in Northern Europe.
His mission is to drive Digital Transformation with Intelligent Virtual Assistants; he is an expert for AI-based Voice and Digital Assistants.
With more than 20 years of experience helping the business to better engage with their customers, he uses his expertise around automation in customer service to enable enterprises to create a transformational customer experience and increase efficiency.
Being a customer advocate and Omni-Channel evangelist, he puts a heavy focus on optimizing user experience with human-like conversations via automated voice or digital channels.
Manager Digital Operations, Deutsche Bahn AG
Karoline Malzbender is leading the company wide chatbot project and team of Deutsche Bahn. Within this role she is driving the digital transformation through an end-to-end product management – always having the customer in mind. After 10 years of digitalization experience at Axel Springer she now is heading for a new way of interacting with the customers in the mobility sector – through channels that will provide more information in urgent manners and help the customer to be directed through a jungle of information of Deutsche Bahn. Finding proper artificial and conversational intelligence solutions beyond all marketing is her prior aim while developing a chatbot on a company owned platform.
Senior Researcher, DFKI GmbH
Stefan Schaffer is a senior researcher and project manager at the Cognitive Assistants department of the German Research Center for Artificial Intelligence (DFKI). His main research interests include conversational, mobile, and multimodal human-computer interaction. His works have resulted in several conversational interfaces for different domains.
Conversational AI Engineer, BMW AG
Mingyang is a high motivation explorer and actioner in the computer science and AI area. She has been studied and worked in the IT Innovation area with a variety of topics, not only in Germany but also in the USA and China. After experience challenges in VR, Self-dring Car, Robotics and Data Analytics Projects, she found her passion in Bot. She sees the revolution of CUI, VUI is a must-have, and believe in the change of UI will also trigger the birth of all new products, shipping the users' daily life. Now she is working on a project in BMW that aiming to build a bot ecosystem, providing BMW employees and related partners one single interface to automate business processes among the whole BMW value chain.
VP Business Development Europe, Appen
Dorota has been fascinated by speech and language technology ever since University. Through PhD research, technology prototyping, application development and in the recent years data she has seen various aspects of it and associated challenges. Dorota currently focuses on the importance of high-quality data that drives any successful applications.
IT Engineering Lead Customer Interaction, ABN AMRO
Bob van Groningen
Bob is an impact driven leader with a background in both marketing, product management,
consultancy and IT strategy. He is now responsible for IT development in the area of Customer
Interaction within ABN AMRO. With great passion he has been focussed on the technical
development of ABN AMRO’s conversational platform. Scaling the platform and truly helping
customers and employees is the goal. Besides this Bob is also responsible for digital Client. Onboarding and the IT solutions for ABN AMRO’s webcare team.
Co-Head Technology & Regulation, HFN
Ariel heads the Technology & Regulation department at Herzog (HFN). He advises startups, multi-national companies, app and software developers, internet vendors and operators, on all applicable technological, regulatory and compliance considerations. These include: privacy and data protection, cybersecurity, computer and software protection, content and advertising regulations, digital transformation, mobile and other app marketplaces compliance. Main industries: adtech and online advertising, e-marketing, quality media and traffic; AI conversational technologies; content, social networks and User Generated Content platforms; app monetization; Health & Lifestyle Technologies; Financial Technology; Cybersecurity; and e-Commerce. Ariel has thorough knowledge and diverse experience with the increasing volume of regulations, enforcement actions and legislative trends in a myriad of jurisdictions; with heavily "regulated" platforms such as mobile marketplaces, browsers and other platforms; as well as with the industry's best practices and leading self-regulatory guidelines.
Researcher, Karlsruhe Institute of Technology (KIT)
Ulrich Gnewuch is a researcher at the Karlsruhe Institute of Technology (KIT). His research focuses on how the anthropomorphic design of chatbots and voice assistants influences users’ perceptions and behavior in business interactions (e.g., in customer service or e-commerce). His initial interest in this research topic was sparked by attending the 2nd Chatbot Summit in Berlin in 2017 and listening to the many lively discussions about how “human-like” chatbots should be. Since then, he has conducted many studies in both laboratory and field settings to identify anthropomorphic or human-like cues of chatbots, understand their impact on user behavior (e.g., self-disclosure, decision-making), and provide design recommendations. In his research, he aims to bridge the gap between state-of-the-art chatbot technology and well-established theories from social psychology and interpersonal communication. Together with his colleagues, he founded chatbotresearch.com, a platform to facilitate joint projects and foster a continuous exchange between researchers and practitioners interested in the design of chatbots and voice assistants.
Founder and CEO, ROBO.AI
Paulo is the Founder and CEO of ROBO.AI. He has a background in Mathematics in Computer Science and AI. He started his career in the space industry at the European Space Agency and European Southern Observatory in Germany. Later, he joined the private sector in Switzerland, having lead a Cognitive Computing department at a world leader in Re-Insurance.
Head of Multidisciplinary Studies, HIT Holon Institute of Technology
Dr. Nava Shaked
Dr. Shaked is a world famous expert in AI applications, NLP (Natural Language Processing), as well as Customer Experience optimization technologies. She is the Head of the Multidisciplinary Department in HIT Holon Institute of Technology and an Adjunct professor at the PhD program at CUNY GC, Computational Linguistics Department. Shaked is an expert in Natural Language processing, artificial Intelligence and in Human-Machine interaction, with 20 years experience both in speech technology research as well as leading major projects in Israel, Europe and the US. Shaked was acting as an advisor for major enterprises specialized in Voice Technologies, leading customer strategy, designing system architecture, providing some Professional Service and heading projects from the client's end. Shaked is a member of AVIOS board and has founded the local Israeli chapter which she chairs. Her book (co-authored by Ute Winter) "Design of Multimodal Mobile Interfaces" was published in 2016.
Key Account Manager, Inspire Technologies GmbH
We at INSPIRE, support companies in the creation of digital assistants (MR.KNOW) and business process management. For me personally, the personal consultation and the suitable solution of my customers is always in the big minded.
Lead Product Manager Digital Banking, Worldline
Mathieu has been working at Worldline in Digital Banking for more than 10 years. He started as a software engineer before working as a team leader in Mobile Banking Apps. Passionate about digital transformation and user eXperience, Mathieu today works as a lead Product Manager of the WL Conversational Platform with a focus on financial and banking skills.
Conversation Designer, CoCoHub
Jason F. Gilbert has been the lead conversation designer and played a key role in the development of the world’s most entertaining chatbots. To name a few:
“Doc Brown” - The first chatbot ever deployed on Facebook Messenger
“Judy Hopps” - Winner of the 2016 Forbes Award
“Albert Einstein” - Winner, Genius Award, 2017 Webby Award, Audience Choice, Best Chatbot
“Murdoc Niccalz” - Winner, 2018 Audience Award, Best Voice Bot
“DollyBot” - Winner, 2019 LA Social Buzz Award
His prized jewel “AnnA The Companionship Bot”, won third place for most human-like at the 2019 Loebner competition.
His skills and creativity have also been instrumental in the design of chatbots for leading brands and enterprises.
Jason is currently the lead conversation designer for CoCoHub, a start-up focusing on revolutionizing the way chatbots are developed, spotlighting the significance of modular conversational components as a crucial step forward in chatbot evolution.
Senior Scientist, Enterprise Integration Group
David is a Speech Scientist and conversational designer with over 25 years of experience researching and designing natural spoken dialog between machines and people. Over this time he has studied how to take the best from the fields of human psychology, conversational theory and AI technologies to deliver effective conversational solutions that really work for customers. David is an expert in spoken dialog and is particularly interested in the synergies and differences between written and spoken conversation with machines. es in conversational design.
Product Manager, RASA
Ty Dunn is a product manager at Berlin-based startup Rasa, where he focuses on empowering developers to build the best possible conversational experiences and deploy them to production. Previously, Ty was a software engineer, most recently on a research team at another conversational AI startup. He’s interested in using this technology to improve how we process and respond to the increasing amount of information and complexity we face every day. Ty holds a B.S. in cognitive science with a focus in computation from the University of Michigan.
My name is Alexander, I am the CEO of Watermelon. The leading chatbot supplier in the BeNeLux. I am also the owner of the chatbot4u platform, which used to be big in the whole world. With over 60K chatbots we have loads of experience.
Founder, Swelly & GROW
Peter M. Buch
Peter is the founder and CEO of Swelly, a consumer chatbot that gained huge popularity on Facebook Messenger and reached more than 10 million users. Hiring people in marketing & growth was always challenging so he created GROW, a platform to turn marketers into growth experts by providing online courses, workshops and one-on-one sessions with growth mentors.
Head of Support, LiveChat Inc.
Head of support @ LiveChat. I've been working in the field of support for 4 years now. I helped creating the first bot scenario for LiveChat, using our very own ChatBot application. Combining support and scenario building skills, I take care of professional services, building support and sales bots for our clients.
Supporter, Women in Voice
Born and raised in Berlin I studied Cognitive Linguistics at Technische Universität. This is where I was sensitized for the complex interaction of language, cognition, culture – and Technical Innovations such as Voice User Interface. This panoramic view allows me to focus on the idea of human centered design in voice as the key to Human Machine Interaction of the future. For almost two years I’ve now been working in Voice field at Die Lautmaler Agency. It was in our Berlin office where the idea of starting a German Chapter of Woman in Voice was born. The core mission of the international community of Women in Voice, founded by Dr. Joan Palmiter Bajorek, is - to build community for women in Voice field - to amplify the work and talent of women - to provide professional development and resources to support women - to empower women and diverse people in the voice technology field.
Sophie is researching chatbots for more than four years and is a partner of Paixon GmbH - the Zurich company for the strategic support and implementation of Chatbot projects. In addition, Sophie is the founder of ai-zurich and supports the AI for Business Community in Zurich and in the DACH area. With ai-zurich, Sophie organizes regular Meetups and Conferences about AI for Business. ai-zurich is the community for AI for Business in the DACH area.
Head of Tech & Regulation, HFN
Dr. Nimrod Kozlovski
Dr. Kozlovski is a cyber and predictive, big data tech expert and investor and board member in startups. He is a partner and head of tech & regulation department at the leading International Israeli law firm Herzog, Fox, Neeman (HFN) focusing on Tech Regulation and dusruptive digital technologies, Internet and Cyber laws, Ad-tech, Monetization, e-Commerce and Fintech. Previously, he was a venture partner, investor at JVP, Labs, lead global Venture Capital, focusing personally on early stage investments, disruptive digital technologies and company building around core innovation. At JVP Cyber Labs, he focused on Cyber investments and Big Data and co-led the VC state-sponsored incubator for Cyber Security & Big Data in Beer Sheva, Israel. Academically, Dr. Kozlovski initiated the Cyber Security studies at TA University MBA program and teach classes on Cyber Security and Information Security paradigms and architecture and on Internet laws and Data Protection. Previously, he taught at Kellogg Executive MBA Global Network program. His background is as an entrepreneur (Internet & Information security companies) and co-founder of start-ups (Plymedia & Altal) & Consultant to start-ups, high-tech companies and governmental bodies. Specialties: Cyber, Big Data Analytics, Internet law, New Media, Information Security
Head of AI, Royal Bank of Scotland
Ankit is an award-winning technologist with vast experience in driving growth, innovation, digital transformation and building digital products in financial services. As Chief Product Owner at RBS/NatWest, Ankit has been at the forefront of the bank's drive to digital. He has lead various award-winning Digital Experience and Innovation teams, where he has helped the bank achieve best in class mobile-first onboarding, and whose industry-first digital products include PhotoID Checker, DigiDocs and account opening using a selfie . A SAFe® 4 Agilist, Ankit is currently leading the Artificial Intelligence team busy building the future of banking using Conversation AI and Voice assistance.
Senior UX Researcher, Nuance DRIVE Lab
I am responsible for qualitative and quantitative testing, research, and analysis through the use of focus groups, in-depth interviews, eye tracking, surveys, and experiments with Nuance's DRIVE Lab. My research is focused around user perceptions and users' driving performance while engaged with their infotainment system and voice-enabled technology. I am interested in attention and cognitive processing in media communication and interactions. I am a former television news producer and assistant professor.
João Freitas is the CTO of DefinedCrowd. João coordinates all IT and AI initiatives at DefinedCrowd and manages EU operations. With more than 13 years' experience in software development, machine learning and crowdsourcing, João also holds a PhD in the areas of speech technology and human-computer interaction. João has filed several patents and published over 30 articles in peer-reviewed international conferences and journals. He is also the author and co-author of book chapters and one book.
Marketing Strategist, Author and Speaker
Dr. Geraint Evans
Dr Geraint Evans is an award-winning international marketing professional, board advisor, author and academic researcher. He has held a variety of global marketing leadership roles, and delivered work for brands such as ODEON Cinemas Group, Virgin Media, Tesco, Boots and Whitbread. In addition to coaching and consulting with a wide variety of clients from SMEs to Global blue-chip companies, Geraint is regular keynote speaker at a wide variety of international events, writes for the likes of VentureBeat, Econsultancy and Thrive Global and hosts the Four Heads Podcast. Geraint has a PhD in Marketing and Entrepreneurship, is a Visiting Research Fellow at St Mary’s University, London and is a Fellow of The Chartered Institute of Marketing. You can find me on social media @DrGeraintEvans and on
Automation Manager, AA Ireland
Louise McCormack is the Automation Manager for the AA Ireland. She joined the company in late 2017 and manages a team that are responsible for Bots, CRM and automation projects. Some of her achievements included setting up a webchat team, and the introduction of AI and Bots to the company. In 2018, she successfully designed and introduced Servisbot chatbots and as a result this increased quote to sale conversion by 11%. Louise has over ten years’ experience in e-commerce and digital marketing. She also completed a Masters in Marketing Consumption and Society at the University of Limerick.
Chief Science Officer
Dr. David Horowitz
Dr. David M. Horowitz is a speech scientist who has led a distinguished 40 year career in industry on chatbots as a C-Level Director, Entrepreneur and Computer Scientist. He has worked for fortune 500 companies to solo operations motivated by a single minded drive for innovation and technical excellence. Dr. Horowitz has worked with U.K. start-up companies helping companies transform their theoretical concepts into usable technology. His roles in industry began as a Lead Software Engineer responsible for several product ‘firsts’ in language, conversational personal assistants and music (sold the first speech and language app, VoiceRAD to Kurzweil AI). Dr. Horowitz was the Scientific & Technical Cooridinator of FASiL a 6.3 m Euro grant for chatbot development 2002-2004. Most recently he was the innovator and Technical Director of SpeechXRays, a 5.5 m Euro grant on speaker recognition (2015-2017) and is now focussed on integrating speaker identification with chatbots.
Technical Product Owner, Vodafone Group
Leonid is the technical product owner for Chatbots and Voice Assistants working for Vodafone Group. During his time working with Vodafone, he was responsible for launching Vodafone services with Amazon Alexa and Google Assistant. His team was responsible for the launch of the first Google Assistant integration for a telecommunication company in the world – a great achievement and collaboration with Google. Leonid is a great enthusiast and believer in the AI technologies and thinks AI is revolutionizing our world and already now starts to have a significant impact on every aspect of our lives.
Voice.AI Product Marketing, AudioCodes
Gidi Adlersberg is the Product Marketing and Business Development Manager of the Voice.AI business unit at AudioCodes. In his role, Gidi works on designing and shaping the AudioCodes voice recognition enterprise solutions, featuring enterprise-class voice bots for improving workspace productivity and customer experience, as well as promoting business opportunities and connections within the Voice.AI space. Working day-to-day in the voice recognition industry, Gidi advises global organizations and telcos on voice recognition and voice bots technologies, and its best practices for implementation and user experience.
Head of New Product Development, WIT Software
Pedro Andrade is Head of New Product Development at WIT Software. He has been managing several projects for mobile operators in the Chatbots Business, being responsible to deliver new solutions to this market, in areas like customer service, enterprise productivity and conversational commerce.
Conversation Design Principal, Salesforce
Greg is Lead User Researcher at Salesforce on Einstein for Service Cloud, a product offering that leverages AI and chatbots to help support centers manage and grow their operations at scale. Trained formally in linguistics, Greg focuses his chatbot research on conversational UX cross-cultural conversation design. His work includes practical best practices that empower businesses to design natural, helpful bot dialogs that build user trust and meet human expectations for conversational behavior. Greg’s most recent paper, “Conversational Style: Beyond the nuts and bolts of conversation,” was published in the conversational UX volume of the Springer Human Computer Interaction Series.
Head of Software Development, WIT Software
I began my career at WIT Software in May 2004 as a Software Engineer. Since then I made my path on WIT Software until becoming Head of Software Development in 2016. My main skills are focused on product/project management and agile methodologies, with a strong business development focus, together with good knowledge of projects and operations management. For the past years, I’m being managing the WIT Conversation Platform product that allows creating, run and deploy omnichannel AI-powered conversational interfaces. As a consequence, I’ve