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Ilan Avner is a seasoned technology architect responsible for the architecture and product management of AudioCodes Voice AI Gateway a new service that helps chatbot developers add telephony & voice to their existing deployments broadening their reach, usability and personalization.

Rohan Patel is the Global Head of Support for Intelligent Technologies at SAP. In this role, Rohan is responsible for delivering great experiences to consumers of SAP software. Today’s consumer environment, defined by the broad spectrum of technology and diverse characteristics of the user community, is unprecedently complex. The necessity to provide real time support through disruptive technology and tools is critical to meeting those demands. The effective utilisation of AI and Chatbots is fundamental in streamlining the interactions between consumers and service delivery organisations to enhance both the customer and consumer experience. Rohan’s 19-year career in the global IT industry, defined by a strong customer focus and change leadership, has made him passionate about providing his organisations with the best possible tools, technology and culture to meet the ever-shifting customer landscape.

Nikola Aschoff is leading the global Product Management for Extended Digital Services in the Marketing & Sales organization of Mercedes-Benz. In this role she is driving the digital transformation of Mercedes with the goal of a seamless customer journey covering online and offline touchpoints. Nikola has 18 years experience on the edge of Business and IT and has been most times driving introduction of new digital products or the digital transformation in general. Before she joined Mercedes-Benz in 2017, she worked many years for HP and Microsoft. Focus area of her work is digitial strategy and artificial intelligence, especially conversational intelligence

As a former Senior BE Engineer, I led several projects and teams. I used to build Chatbots for one of the first and most innovative companies for voice in Europe, that is Alexa Dev Partner and I did this in cooperation with a Google Expert Dev for Assistant (one of 40 worldwide), which enabled me to always have the latest technological insights. I wrote scientific work about Best Practices and Design Patterns for Voice User Interfaces and I do a lot of knowledge transfer and workshops on the topic to enable people to build good bots and to prevent them to fall for marketing magicians.

Wally helps train Google’s partners to develop and maintain best practices of conversation design. Previously as Google’s Senior Persona Designer he helped bring the character of The Google Assistant to life. Prior to coming to Google, he designed persona driven, speech recognition systems for enterprises and governments from Allstate Insurance and British Airways to eBay and TMobile.. Wally studied electronic music composition at The New School for Social Research.

Victor came to the chatbot industry chasing his passion, after few years at the cyber security field. He specializes in solving complex problems and also tech challenges enthusiast. Victor joined CoCo with a strong believe in the change CoCo brings to my the industry.

Tom Schollmeyer has been in the contact center industry for 23 years, he has built a number of custom CRM, hosted IVR and Call Center BPO companies. After a successful IPO for the BPO company, Tom joined OneSource Consulting (contact center focused consulting). He has advised some of the world’s top companies (Apple, American Express, Marriott) on customer experience. Tom joined Five9 as the CTO, expanding the product and helping the company grow to nearly $100M and a successful IPO. After the IPO Tom joined Avaya as the VP & GM of Contact Center, Unified Communications Applications and Cloud driving revenue growth by working closely with top customers and developing key strategies. Later Tom became the CEO of Serenova and advisor to OTO.ai. Tom is passionate about Contact Centers, helping customers solve problems and the impact of AI in our everyday life. As more customer service interactions shift from customer service representatives to chatbots, companies are carefully monitoring changes in customer service. Tom offers his expertise on how AI can be blended with the human touch to keep customers satisfied every step of the way.

I work as CTO of aiaibot since the company has been founded in early 2019. I am focusing on development of Chat Bot and Automation Software with strong reagards to Customer Experience. I previously held a position as Strategic Project Manager which enabled me to implement a wide range of projects in differenct industries. I am highly motivated with a strong drive to get things done. My technical know-how as well as my pragmatism are an asset in challenging circumstances. My expert knowledge results from continuous education in the fields of IT and Management. I have a BA in Information Management as well as an EMBA in General Management.

Bernhard Pflugfelder has 10+ experience in the in the fields of information retrieval and natural language processing and worked across various businesses. He is working over 5 years in Automotive and is currently leading a NLP initiative within the BMW Group. One focus of that NLP initiative is conversational AI in order to facilitate business processes across the BMW value chain and to create a novel user experience for customers, dealers and employees.

Anıl Kiper is the Co-Founder & Chief Product Officer at SOR'UN; one of the fastest growing startups and leading conversational A.I. platform of Turkey. He has been working for nearly 10 years, building digital products that help dozens of companies to start conversational transformation in Turkey.

I’m Caroline, Product Owner of OUI.sncf, company part of the SNCF group (the french railways). We provide a conversationnal experience to our customer on our website, Messenger, Google, WhatsApp, Business Chat and Alexa. Our customer can book a train ticket directly with our bot.

After studying artificial intelligence, Luuk joined ABN AMROs chatbot team to discover how AI can be applied to solve real world problems in the corporate world. First as a cognitive engineer, now as a business analyst, he has helped build the chatbot from a simple FAQ chatbot with knowledge about one topic, to a chatbot that is live on one of the busiest page on ABN AMROs website. What drives him is discovering new technologies, how they work, and how they can be used to help customers.

Bianca has been with Deutsche Telekom for the last eight years and currently works on the development and evolution of communication products and Rich Business Messaging. She is a conversational enthusiast with a broad understanding of the customer impact and business benefits that Business messaging can deliver.

Couple of decades in telecommunications product management at Nokia, Vodafone and including a start-up stint in between. Jussi believes "voicification" is the next big thing in creating great customer experiences also for mobile products and services.

After 16 years in various positions in Business Process Outsourcing, Thomas is now heading the Interactions team in Europe. His mission is to drive Digital Transformation in the call center industry with Intelligent Virtual Assistants on a global scale. Bringing together the expertise in call center services with Conversational AI, he puts a strong focus on customer experience with human-like conversations.

Dr. Alan Nichol is the co-founder and CTO of Rasa, the standard open source infrastructure for conversational AI. He holds a PhD in machine learning from the University of Cambridge and has years of experience building AI products in industry.

Dr. Rui Correia is Lead Machine Learning Engineer at DefinedCrowd. Dr. Rui Correia has a PhD in Language Technologies through the CMU|Portugal program (2018) under the topic “Automatic Classification of Metadiscourse”. His areas of interest include Computer-Assisted Language Learning, Crowdsourcing, NLP, and more recently, the interaction between them. He has more than 10 years of experience within the NLP field and 8 years of crowdsourcing experience. Rui has been actively working in these research areas with more than 10 scientific papers already published.

Sascha Wolter is a professional developer and user experience enthusiast. His true passion is to improve the human-computer interaction: He loves to build conversational and multimodal experiences with text (chatbots) and voice (aka Alexa). Sascha works as a consultant, trainer, lecturer, speaker, and author who focusses on understanding, innovation, and value. As such he is committed to the interests of all kinds of developers, users, and prosumers. When Sascha is not developing new ideas, he likes hiking and skiing in the mountains, enjoys good Italian coffee and loves to explore the world together with his kids in an odd way.

Itai develops and delivers training for Google’s partners on the design principles and best practises of conversation design UI. In a prior life as an Academic Coordinator, Itai developed and taught a successful Web Development degree programme, and contributed to the validation of other undergrad degree programmes across the UK and Europe. He managed a busy academic department, coordinated outreach, and oversaw students’ personal and professional development. Itai graduated with a Master of Science in HCID from City University, London.

After spending the last 10 years envisioning the AI-Driven service revolution and coding the core algorithms himself, Amit always considers AI tech as the step function required for the online services. Amit has been coding and envisioning tech for the past 20 years.

Dat is heading Axel Springer AI, the artificial intelligence unit of Axel Springer SE which is the largest digital publishing house in Europe. His goal is to make AI more accessible within Axel Springer and hence drive innovation within the group. His ultimate plan is to turn Axel Springer into an AI first company. Dat's interests are diverse from traditional machine learning, deep learning, AI in general to computer vision and NLP. He is a regular speaker and has presented at several renowned conferences. He also blogs about his work on Medium.

After studying innovation process in the developement of new technologies, Alexandre entered the Innovation Department of the Gfi Group to work on the subjects around how the machines could understand the natural language. From research to a nindustrialized product, Alexandre has developped a real expertise and knowledge on the chatbot/voicebot world.

Mina Saidze works as a Data Analyst for FUNKE Digital, the digital unit of FUNKE Mediengruppe, Germany's third largest publishing house. Before entering the world of number crunching, Mina wrote articles for taz.die tageszeitung and received journalistic training (Deutsche Welle, Radio Bremen) as Heinrich Böll Foundation scholarship holder. Mina, who holds a degree in Economics from Humboldt University of Berlin, gathered her experience in data wrangling in media as well in e-commerce. At the interface between technology and media business she turns data into money by identifying business use cases and taking a deep dive into Big Data.

Susse Sønderby Jensen is an Experience Designer at Adobe, focused on voice integration for Adobe XD. Susse joined Adobe through the acquisition of Sayspring, which offers a design and prototyping platform for voice interfaces. With a background in both industrial and digital design, Susse has worked with companies across numerous industries, including Sprint, Bank of America, LG, Bose, UBS and more. After getting her first Echo device in 2015, she found voice interfaces to be the perfect balance of designing physical and digital experiences. She is a firm believer that we all soon will be talking to our digital devices a little more, in an effort to look at them a little less.

Olaf has founded several companies focusing on Artificial Intelligence (Machine Learning) and advises companies and organisation on how to best use such state-of-the art technologies. Olaf is in the chatbot business since early 2016 and is now heading the European operations of Passage AI.

I finished universities with my master’s degree in “Strategic Innovation of Products and Services”. Innovation was always a big topic for me. During my studies, I worked in the company of one of my lecturers, who developed innovation concepts (both, specific ideas of products, processes and/or services and company-specific processes how to create innovation) for and with small and medium-sized companies. The next company I was working for, a small one with focus on industrial design on one hand and strategic consultancy and developing innovations on the other, I gained a lot of insights how to develop different strategies for various customers coming from different businesses. Working as a project manager for digital innovation since beginning of this year at Vorwerk International means, to be always one step ahead. Innovation itself, how to develop new (digital) products and services and implement these ideas, is one of my passions. Chatbots create a new way of communication between companies and their customers and users. For Vorwerk a traditional german company, formerly known as a consumer brand for household products, we see a lot of opportunities for using Chatbots as a new interface for customers to communicate with us as a company. That’s why my team and I started to research and learn about chatbots and how to implement them into our digital ecosystem.

Jared Strawderman has led the design for a wide range of conversational solutions for over 20 years. His design experience includes enterprise customer care solutions, automotive products, mobile virtual assistants, and conversational agents for both screenless and screenful consumer electronic devices. He is currently a Senior Product Design Lead for Google Assistant, and also led the voice design team who launched Amazon Alexa. His breadth of experience provides a unique perspective on how voice-enabled bots come to life on any conceivable device.

Frederik Schröder is the managing director of the AI company knowhere GmbH, which specializes in intelligent chatbots for the automation of customer communication (customers include ARD, Xing, Geberit and VELUX). He gives seminars, lectures and workshops on the subject of chatbots and artificial intelligence. His mission: to shape the future of digital customer communication.

Jack (Yaki) Dunietz, innovator and founder of CoCo, has been revolutionizing the field of conversational AI for more than two decades. As chatbots and AI become the forefront of the tech sector, Yaki believes that better bots will be built by collaboration and inter-organizational cooperation. He therefore founded AI Conversation Systems to develop and support the advancement of Conversational AI. Its LA based subsidiary, IMperson Inc., developed multiple award-winning bots for recognizable brands like Disney, Hyundai, and CBS. Dunietz, who holds degrees in both computer science and in Philosophy of Language, has been a pioneer of Israeli hi-tech since the late 1970s. He founded Mashov Computers, which in turn spawned many publicly traded tech companies, both in Tel Aviv and NASDAQ.

Shelly is a front-end developer working for CoCo, where she helps develop Conversational Components for your team to create better chatbots. With a background in electrical engineering, Shelly came to chatbot development almost accidentally, only to realize that this was her true passion.