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Workshops Day | Tuesday Oct. 23
(Workshop Pass Holders)

Opening Remarks | 09:00 - 09:15


Tuesday Oct. 23, 09:15 - 10:00 | Panel
How Conversational AI Is Transforming Customer Experience
Senior Architecht,
BBC

Tuesday Oct. 23, 10:15 - 10:45 | General Workshop
Bringing Digital Transformation To Your Company Culture

DR. Rahmyn Kress
Chief Digital Officer & Chairman of the Digital Executive Committee , Henkel

Yoav Barel
Founder & CEO
Chatbot Summit

Adobe XD Workshops | Tuesday Oct. 23


Expert Workshop A | Tuesday Oct. 23
(Workshop Pass Holders)


Tuesday Oct. 23, 12:00 - 13:00 | Workshop
Innovating Travel Experiences Through Human And Bot Relationships

Tuesday Oct. 23, 13:00 - 14:00 | Workshop
How To Build Your Voice Strategy With Alexa
Sebastien Stormacq
Solution Architecture Manager Amazon Alexa, Amazon





Expert Workshop B | Tuesday Oct. 23
(Workshop Pass Holders)


Tuesday Oct. 23, 12:00 - 13:00 | Workshop
Do You Like Me? Building Feedback Into Your Bot Experience






Strategy Workshops | Tuesday Oct. 23
(VIP Pass Holders)





Main Stage | Wednesday Oct. 24

Registration & Networking | 08:00 - 09:00

Opening Remarks | 09:00 - 09:15


Wednesday Oct. 24, 09:35 - 09:50 | Keynote
The Death Of The Website - How Messaging And Bots Are Transforming Businesses

Bernd Würmseer
VP Central Europe, LivePerson

Elena Natke
Digital Transformation Analyst, Accenture Interactive



Special Announcment | 10:25 - 10:30

Break | 10:30 - 11:10

Wednesday Oct. 24, 11:10 - 11:45 | Panel
How Conversational AI Is Transforming Customer Experience
Moderator

Jason Stoughton
CEO, The Foghorn Group

Andreas Holzem
Product Manager
Daimler

Chris Popple
Product Owner & Applied Science Lloyds Banking Group

Luana Matchett
Digital Service Manager – Channel Steering, Vodafone




Lunch - Expo - Open Plaza - Round Tables | 12:30 - 14:30


Wednesday Oct. 24, 14:45 - 15:00 | Keynote
Reinventing Customer Relationship Using AI Powered Chatbots

Stéphanie Charlaix Meyer
VP Digital Product, Air france

Thomas Sabatier
Founder & CEO, The Chatbot Factory
