STATE OF THE BOTS

Climbing the Slope of Enlightenment

AGENDA

Workshops Day | Tuesday Oct. 23
(Workshop Pass Holders)

Opening Remarks | 09:00 - 09:15

Wednesday Oct. 24, 10:00 - 10:15 | General Workshop

How AI Is Leading Charge To Improve CX?

Arun Mani

Managing Director, Freshworks

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Tuesday Oct. 23, 09:15 - 10:00 | Panel

How Conversational AI Is Transforming Customer Experience

Moderator

Yoav Barel

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Founder & CEO,
Chatbot Summit

Michael Fertik

Founder & Managing Partner, Heroic Ventures

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Hans Van Dam

Founder & Managing Director, Robocopy.io

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Daniel Whaley

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Senior Architecht,
BBC

Tuesday Oct. 23, 10:15 - 10:45 | General Workshop

Bringing Digital Transformation To Your Company Culture

DR. Rahmyn Kress

Chief Digital Officer & Chairman of the Digital Executive Committee , Henkel

Yoav Barel

Founder & CEO
Chatbot Summit

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Adobe XD Workshops | Tuesday Oct. 23

Tuesday Oct. 23, 10:00 -13:30, 14:00 - 17:30 | Workshop

What’s in it for me, Adobe XD?

Chakib Labidi

Adobe XD instructor, Member of the XDI team

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Expert Workshop A | Tuesday Oct. 23
(Workshop Pass Holders)

Tuesday Oct. 23, 11:00 - 12:00 | Workshop

Talking With The Audience… A Practical Exploration Of Voice First Experiences

Daniel Whaley 

Senior Architect | Product, BBC

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Tuesday Oct. 23, 12:00 - 13:00 | Workshop

Innovating Travel Experiences Through Human And Bot Relationships

Phil Parsons

Product Owner

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Maarten Versteegh

Senior Data Scientist

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Tuesday Oct. 23, 13:00 - 14:00 | Workshop

How To Build Your Voice Strategy With Alexa

Sebastien Stormacq

Solution Architecture Manager Amazon Alexa, Amazon

Tuesday Oct. 23, 14:00 - 15:00 | Workshop

Conversational AI Demystified: Build Your Bot Live On Stage With Almost No Code

Sascha Wolter

Principal Technology Evangelist & Senior UX Consultant, Cognigy

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Tuesday Oct. 23, 15:00 - 16:00 | Workshop

Do You Speak Human?

​Jens Ostermann

​Vice President Automated Interaction, Arvato CRM Solutions GmbH

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Tuesday Oct. 23, 16:00 - 17:00 | Workshop

Deep Dive Into IBM Watson Assistant Solution

Gabi Zodik

CTO Watson Assistant Solutions, IBM

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Tuesday Oct. 23, 17:00 - 18:00 | Workshop

High-Density Conversational AI

Antoine Raux

Co-Founder & CTO, b4.ai

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Expert Workshop B | Tuesday Oct. 23
(Workshop Pass Holders)

Tuesday Oct. 23, 11:00 - 12:00 | Workshop

Advanced Conversation Design For Chatbots And Voice Assistants

Hans van Dam

Managing Director,  Robocopy.io

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Tuesday Oct. 23, 12:00 - 13:00 | Workshop

Do You Like Me? Building Feedback Into Your Bot Experience

Lior Bachar

Director Product Management
LogMeIn

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Inbal Sahar

Senior UX/UI Designer

LogMeIn

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Tuesday Oct. 23, 13:00 - 14:00 | Workshop

Conversational AI in Healthcare- Exploration of Design, Development and Linguistic Nuances

Johannes Schröder

CTO , Ada Health

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Tuesday Oct. 23, 15:00 - 16:00 | Workshop

Transaction by Conversation: How Chatbots Are Creating Real Customer Experience

Florian Naegele

Head Of Chatbots, Helvetia Insurance

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Tuesday Oct. 23, 16:00 - 17:00 | Workshop

Designing For Conversational Design

Carolyn Duncan

Senior Product Manager, Wells Fargo

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Tuesday Oct. 23, 17:00 - 18:00 | Workshop

Marie And Linus, Two Bot-Journeys Within The Financial Services

Pieter Goderis

Global Lead Customer 
Dialogue & Assistants, ING

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Tuesday Oct. 23, 18:00 - 19:00 | Workshop

Surface Realization In Steps: Morphs Then Linearization

David L. King

GRA, The Ohio State University

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Tuesday Oct. 23, 11:00 - 12:00 | Strategy Workshop

WhatsApp Strategy | Integrating WhatsApp Into Your Business Model

Mike Gozzo

Co-Founder & CTO, Smooch

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Strategy Workshops | Tuesday Oct. 23
(VIP Pass Holders)

Tuesday Oct. 23, 12:00 - 13:00 | Strategy Workshop

Marketing Strategy | Optimizing Your Marketing Strategy Through Bots

Justin Lee

Head of Growth - Chatbots & Messaging, HubSpot

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Tuesday Oct. 23, 13:00 - 14:00 | Strategy Workshop

The State Of Chatbot Investing And Market Trends From a Silicon Valley Venture Capital Investor

Michael Fertik

Founder & Managing Partner, Heroic Ventures

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Tuesday Oct. 23, 14:00 - 15:00 | Strategy Workshop

Strategies That Let Conversation Design Get More Value From Technology

Hans Van Dam

Founder & Managing Director, Robocopy.io

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Tuesday Oct. 23, 16:00 - 17:00 | Strategy Workshop

How Ask Mercedes is Transforming Customer Experience With AI

Alex Dogariu

Manager Customer Management Strategy & A.I. Lead, Mercedes-Benz Consulting GmbH

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Main Stage | Wednesday Oct. 24

Registration & Networking | 08:00 - 09:00

Opening Remarks | 09:00 - 09:15

Wednesday Oct. 24, 09:15 - 09:35 | Opening Keynote

State Of The Bots: Beginning The Climb!

Yoav Barel

Founder & CEO, Chatbot Summit

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Wednesday Oct. 24, 09:35 - 09:50 | Keynote

The Death Of The Website - How Messaging And Bots Are Transforming Businesses

Bernd Würmseer

VP Central Europe, LivePerson

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Elena Natke

Digital Transformation Analyst, Accenture Interactive

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Wednesday Oct. 24, 09:50 - 10:05 | Keynote

Almost Everything Sucks ... Why Investing In Chatbots Is About To Get Awesome!

Michael Fertik

Founder & Managing Partner, Heroic Ventures

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Wednesday Oct. 24, 10:05 - 10:25 | Keynote

Manifest Destiny: Who Will Shape the Future of Chatbots?

Amit Ben

Head of AI, Bold 360 by LogMeIn

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Special Announcment | 10:25 - 10:30

Break | 10:30 - 11:10

Wednesday Oct. 24, 11:10 - 11:45 | Panel

How Conversational AI Is Transforming Customer Experience

Moderator

Jason Stoughton

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CEO, The Foghorn Group

Andreas Holzem

Product Manager
Daimler

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Chris Popple

 Product Owner & Applied Science Lloyds Banking Group

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Luana Matchett

Digital Service Manager – Channel Steering, Vodafone

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Wednesday Oct. 24, 11:45 - 12:00 | Keynote

How AI Assistants Will Transform Your Business

Gabi Zodik

CTO Watson Assistant Solutions, IBM