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Workshops Day | Tuesday Oct. 23
(Workshop Pass Holders)
Opening Remarks | 09:00 - 09:15
Wednesday Oct. 24, 10:00 - 10:15 | General Workshop
How AI Is Leading Charge To Improve CX?
Arun Mani
Managing Director, Freshworks
Tuesday Oct. 23, 09:15 - 10:00 | Panel
How Conversational AI Is Transforming Customer Experience
Senior Architecht,
BBC
Tuesday Oct. 23, 10:15 - 10:45 | General Workshop
Bringing Digital Transformation To Your Company Culture
DR. Rahmyn Kress
Chief Digital Officer & Chairman of the Digital Executive Committee , Henkel
Yoav Barel
Founder & CEO
Chatbot Summit
Adobe XD Workshops | Tuesday Oct. 23
Tuesday Oct. 23, 10:00 -13:30, 14:00 - 17:30 | Workshop
What’s in it for me, Adobe XD?
Chakib Labidi
Adobe XD instructor, Member of the XDI team
Expert Workshop A | Tuesday Oct. 23
(Workshop Pass Holders)
Tuesday Oct. 23, 11:00 - 12:00 | Workshop
Talking With The Audience… A Practical Exploration Of Voice First Experiences
Daniel Whaley
Senior Architect | Product, BBC
Tuesday Oct. 23, 12:00 - 13:00 | Workshop
Innovating Travel Experiences Through Human And Bot Relationships
Tuesday Oct. 23, 13:00 - 14:00 | Workshop
How To Build Your Voice Strategy With Alexa
Sebastien Stormacq
Solution Architecture Manager Amazon Alexa, Amazon
Tuesday Oct. 23, 14:00 - 15:00 | Workshop
Conversational AI Demystified: Build Your Bot Live On Stage With Almost No Code
Sascha Wolter
Principal Technology Evangelist & Senior UX Consultant, Cognigy
Tuesday Oct. 23, 15:00 - 16:00 | Workshop
Do You Speak Human?
Jens Ostermann
Vice President Automated Interaction, Arvato CRM Solutions GmbH
Tuesday Oct. 23, 16:00 - 17:00 | Workshop
Deep Dive Into IBM Watson Assistant Solution
Gabi Zodik
CTO Watson Assistant Solutions, IBM
Tuesday Oct. 23, 17:00 - 18:00 | Workshop
High-Density Conversational AI
Antoine Raux
Co-Founder & CTO, b4.ai
Expert Workshop B | Tuesday Oct. 23
(Workshop Pass Holders)
Tuesday Oct. 23, 11:00 - 12:00 | Workshop
Advanced Conversation Design For Chatbots And Voice Assistants
Hans van Dam
Managing Director, Robocopy.io
Tuesday Oct. 23, 12:00 - 13:00 | Workshop
Do You Like Me? Building Feedback Into Your Bot Experience
Tuesday Oct. 23, 13:00 - 14:00 | Workshop
Conversational AI in Healthcare- Exploration of Design, Development and Linguistic Nuances
Johannes Schröder
CTO , Ada Health
Tuesday Oct. 23, 15:00 - 16:00 | Workshop
Transaction by Conversation: How Chatbots Are Creating Real Customer Experience
Florian Naegele
Head Of Chatbots, Helvetia Insurance
Tuesday Oct. 23, 16:00 - 17:00 | Workshop
Designing For Conversational Design
Carolyn Duncan
Senior Product Manager, Wells Fargo
Tuesday Oct. 23, 17:00 - 18:00 | Workshop
Marie And Linus, Two Bot-Journeys Within The Financial Services
Pieter Goderis
Global Lead Customer
Dialogue & Assistants, ING
Tuesday Oct. 23, 18:00 - 19:00 | Workshop
Surface Realization In Steps: Morphs Then Linearization
David L. King
GRA, The Ohio State University
Tuesday Oct. 23, 11:00 - 12:00 | Strategy Workshop
WhatsApp Strategy | Integrating WhatsApp Into Your Business Model
Mike Gozzo
Co-Founder & CTO, Smooch
Strategy Workshops | Tuesday Oct. 23
(VIP Pass Holders)
Tuesday Oct. 23, 12:00 - 13:00 | Strategy Workshop
Marketing Strategy | Optimizing Your Marketing Strategy Through Bots
Justin Lee
Head of Growth - Chatbots & Messaging, HubSpot
Tuesday Oct. 23, 13:00 - 14:00 | Strategy Workshop
The State Of Chatbot Investing And Market Trends From a Silicon Valley Venture Capital Investor
Michael Fertik
Founder & Managing Partner, Heroic Ventures
Tuesday Oct. 23, 14:00 - 15:00 | Strategy Workshop
Strategies That Let Conversation Design Get More Value From Technology
Hans Van Dam
Founder & Managing Director, Robocopy.io
Tuesday Oct. 23, 16:00 - 17:00 | Strategy Workshop
How Ask Mercedes is Transforming Customer Experience With AI
Alex Dogariu
Manager Customer Management Strategy & A.I. Lead, Mercedes-Benz Consulting GmbH
Main Stage | Wednesday Oct. 24
Registration & Networking | 08:00 - 09:00
Opening Remarks | 09:00 - 09:15
Wednesday Oct. 24, 09:15 - 09:35 | Opening Keynote
State Of The Bots: Beginning The Climb!
Yoav Barel
Founder & CEO, Chatbot Summit
Wednesday Oct. 24, 09:35 - 09:50 | Keynote
The Death Of The Website - How Messaging And Bots Are Transforming Businesses
Bernd Würmseer
VP Central Europe, LivePerson
Elena Natke
Digital Transformation Analyst, Accenture Interactive
Wednesday Oct. 24, 09:50 - 10:05 | Keynote
Almost Everything Sucks ... Why Investing In Chatbots Is About To Get Awesome!
Michael Fertik
Founder & Managing Partner, Heroic Ventures
Wednesday Oct. 24, 10:05 - 10:25 | Keynote
Manifest Destiny: Who Will Shape the Future of Chatbots?
Amit Ben
Head of AI, Bold 360 by LogMeIn
Special Announcment | 10:25 - 10:30
Break | 10:30 - 11:10
Wednesday Oct. 24, 11:10 - 11:45 | Panel
How Conversational AI Is Transforming Customer Experience
Moderator
Jason Stoughton
CEO, The Foghorn Group
Andreas Holzem
Product Manager
Daimler
Chris Popple
Product Owner & Applied Science Lloyds Banking Group
Luana Matchett
Digital Service Manager – Channel Steering, Vodafone
Wednesday Oct. 24, 11:45 - 12:00 | Keynote
How AI Assistants Will Transform Your Business
Gabi Zodik
CTO Watson Assistant Solutions, IBM
Wednesday Oct. 24, 12:15 - 12:30 | Keynote
Everything You Ever Wanted to Know About WhatsApp But Were Afraid to Ask
Mike Gozzo
Co-Founder & CTO, Smooch
Wednesday Oct. 24, 12:00 - 12:15 | Keynote
Why Consumers Hate Your Chatbot & What To Do About It
Phil Gray
EVP Corporate Development, Interactions
Lunch - Expo - Open Plaza - Round Tables | 12:30 - 14:30
Wednesday Oct. 24, 14:30 - 14:45 | Keynote
A Data-Driven Approach To Building AI-Powered Virtual Agents
Ofer Ronen
General Manager, Chatbase
Wednesday Oct. 24, 14:45 - 15:00 | Keynote
Reinventing Customer Relationship Using AI Powered Chatbots
Stéphanie Charlaix Meyer
VP Digital Product, Air france
Thomas Sabatier
Founder & CEO, The Chatbot Factory
Wednesday Oct. 24, 15:00 - 15:15 | Keynote
The Wh*s And Hows Of WindTre Business Smart, Conversational, Lead-Qualification Bot
Ivan Fadini
CEO, Open Reply
Wednesday Oct. 24, 15:15 - 15:30 | Keynote
The Next Era Of Mobile Messaging
Rob Lawson
Global Partnerships, Google
