In this talk, Hans will explain how technology, psychology and language can work together to make chatbots and voice assistants more helpful, natural and persuasive. Hans will share how Robocopy develops curriculum for its training institute Conversational Academy, and how enterprises can scale their conversational teams using their proven Conversation Design Process.
Advanced Conversation Design for Chatbots and Voice Assistants
Hans van Dam founded Robocopy to make chatbots and voice assistants more helpful, natural and persuasive when talking to users. He trains future Conversation Designers in the Conversational Academy and ensures they understand technology, psychology and copywriting.