In this talk, Hans will explain how technology, psychology and language can work together to make chatbots and voice assistants more helpful, natural and persuasive. Hans will share how Robocopy develops curriculum for its training institute Conversational Academy, and how enterprises can scale their conversational teams using their proven Conversation Design Process.
Advanced Conversation Design for Chatbots and Voice Assistants
Hans van Dam is co-founder and CEO of Robocopy and the Conversational Academy. His goal is to develop, support and promote the role of the conversation designer.
He develops curriculum for the Conversational Academy, lectures at multiple universities, and speaks often at conferences around the world.