We have entered the world of digital first, a place where customers want to chat anywhere, anytime. Multinational organisations like Vodafone are having to start that digital transformation, from traditional telcos to tech businesses. The explosion of chatbots is a new way to automate and improve repetitive customer services tasks allowing the customer to self serve 24/7.
Behind the Scenes of Vodafone TOBi Conversational AI Platform
Leonid is the Manager of AI Platforms Vodafone Group. During his time working with Vodafone, he was responsible for launching Vodafone services with Amazon Alexa and Google Assistant. His team was responsible for the launch of the first Google Assistant integration for a telecommunication company in the world – a great achievement and collaboration with Google. Leonid is a great enthusiast and believer in the AI technologies and thinks AI is revolutionizing our world and already now starts to have a significant impact on every aspect of our lives.