Behind the Scenes of Vodafone TOBi Conversational AI Platform
We have entered the world of digital first, a place where customers want to chat anywhere, anytime. Multinational organisations like Vodafone are having to start that digital transformation, from traditional telcos to tech businesses. The explosion of chatbots is a new way to automate and improve repetitive customer services tasks allowing the customer to self serve 24/7.
Technical Product Owner, Vodafone Group