Keynote

10 mins

Blending AI & the Human Touch

As more customer support interactions shift from call center representatives to chatbots, companies are carefully monitoring changes in customer service. How can companies implement chatbots without sacrificing excellent customer service? Drew Judkins, the co-founder of CallCorp and the product inContact by MyACD , offers his perspective on how AI can be blended with the human touch to keep customers satisfied every step of the way.

Dec 11

Design Workshops

Drew Judkins is one of the first pioneers of the CCaaS industry. For the past 25 years, Drew has worked with hundreds of contact centers around the globe, helping companies implement customer experience-driven call center solutions. He is the co-founder of the product inContact by MyACD, the original SaaS cloud customer experience platform for call center management (inContact was later acquired by NICE Systems for $940M). Before co-founding CallCorp, Drew was formerly the VP of Product Strategy at inContact, the CEO of ScheduleQ (an on-demand workforce management solution), the CTO of Cumulus (a contact center BPO company), and has consulted several Fortune 500 companies (Apple, Marriott, American Express, etc.) in customer experience with OneSource Consulting. As more customer support interactions shift from call center representatives to chatbots, companies are carefully monitoring changes in customer service. Drew offers his expertise on how AI can be blended with the human touch to keep customers satisfied every step of the way.

Co-Founder, CallCorp

Drew Judkins

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