Blending AI & the Human Touch
As more customer service interactions shift from customer service representatives to chatbots, companies are carefully monitoring changes in customer satisfaction.
AI in the contact centre is not just a new gadget, but is the future of the industry. Are customers ready for AI-only customer service interactions? Tom discusses how AI is advancing at incredible speeds by learning rather than training and how this will bring down the costs while enriching the customer experience.
Contact Center Consultant, CallCorp