In this quick session, Gidi Adlersberg, Product Marketing Manager at AudioCodes Voice.AI will cover the impact of Voice.AI technology and voice bots on customer service operations, quality and costs. Providing a practical, concrete glance at actual voice bot deployments, this case-study session makes a great chance to witness the dramatic industry transformation from human-only, to human-AI hybrid customer service operations – providing an innovative customer experience while reducing operational costs regularly associated with customer service all at once.
Case-study: How Voice.AI Bots Transform Customer Service
Open Plaza Talk
Gidi Adlersberg is the Product Marketing and Business Development Manager of the Voice.AI business unit at AudioCodes. In his role, Gidi works on designing and shaping the AudioCodes voice recognition enterprise solutions, featuring enterprise-class voice bots for improving workspace productivity and customer experience, as well as promoting business opportunities and connections within the Voice.AI space. Working day-to-day in the voice recognition industry, Gidi advises global organizations and telcos on voice recognition and voice bots technologies, and its best practices for implementation and user experience.