Roundtable

60 mins

Conversational Service in Large Enterprises: Killing 1-800 One Call At A Time

May 13

16:00

Roundtable 3

Leonid Mishkind

Technical Product Owner, Vodafone Group

Leonid is the technical product owner for Chatbots and Voice Assistants working for Vodafone Group. During his time working with Vodafone, he was responsible for launching Vodafone services with Amazon Alexa and Google Assistant. His team was responsible for the launch of the first Google Assistant integration for a telecommunication company in the world – a great achievement and collaboration with Google. Leonid is a great enthusiast and believer in the AI technologies and thinks AI is revolutionizing our world and already now starts to have a significant impact on every aspect of our lives.

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