Messaging chatbots are gaining momentum and VoiceBOT are their natural evolution/expansion. But adding voice engagement channels to chatbots presents unique challenges that require careful planning. In this session we will review the following 5 key challenges and describe ways to mitigate them: Connecting telephony networks to chatbots and cognitive voice services; Selecting the optimal speech services – best of breed approach; Sensitivity to Voice quality and noisy environment; From text to voice conversation – adaptations needed; The voice “Carriage Return” problem.
How Do You Say <CR> : 5 Challenges Adding Voice to Your Bot
Ilan Avner is a seasoned technology architect responsible for the architecture and product management of AudioCodes Voice AI Gateway a new service that helps chatbot developers add telephony & voice to their existing deployments broadening their reach, usability and personalization.