OP is the largest financial group in Finland that has automated chats since 2017. Chatbot releases include insurance and banking chatbots. Hear out Conversational AI Chapter Lead Jaakko Sävilammi on what is a next level chatbot and how to develop one. What are the key bot-ingredients for happier customers, higher automation and increased employee satisfaction.


Dec 11

Tech Stage

How to Make a Next Level Chatbot: Key Learnings From OP Financial Group's Success

10 mins


I am the conversational AI growth hacker in OP. Since initial success in pilots we have scaled our operations to full chatbot production. I have two decades of management experience in digital service development in ICT, Retail and Finance sector.

Jaakko Sävilammi

Chapter Lead, OP Financial Group


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