How to Make a Next Level Chatbot: Key Learnings From OP Financial Group's Success
OP is the largest financial group in Finland that has automated chats since 2017. Chatbot releases include insurance and banking chatbots. Hear out Conversational AI Chapter Lead Jaakko Sävilammi on what is a next level chatbot and how to develop one. What are the key bot-ingredients for happier customers, higher automation and increased employee satisfaction.
Chapter Lead, OP Financial Group
I am the conversational AI growth hacker in OP. Since initial success in pilots we have scaled our operations to full chatbot production. I have two decades of management experience in digital service development in ICT, Retail and Finance sector.