Keynote

10 mins

How to Make a Next Level Chatbot: Key Learnings From OP Financial Group's Success

OP is the largest financial group in Finland that has automated chats since 2017. Chatbot releases include insurance and banking chatbots. Hear out Conversational AI Chapter Lead Jaakko Sävilammi on what is a next level chatbot and how to develop one. What are the key bot-ingredients for happier customers, higher automation and increased employee satisfaction.

Dec 11

16:20

Tech Stage

Jaakko Sävilammi

Jaakko Sävilammi

Chapter Lead, OP Financial Group

Copy of BRN19 Logos for company page- 45

I am the conversational AI growth hacker in OP. Since initial success in pilots we have scaled our operations to full chatbot production. I have two decades of management experience in digital service development in ICT, Retail and Finance sector.

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