One of the main challenges in the chatbot industry is that many companies are working on chatbot projects which stay in POC status forever. These challenges are that enterprises don't know how to establish efficient processes for chatbot operations while also not having the right tools to her hands to optimize and train the bot. Also, human and machines are not working hand in hand to ensure a positive conversational experience. Last but not least, companies are struggling to identify the right chatbot technologies without experiencing a lock-in and to integrate external systems. In this session we will talk about learnings and solutions on how we faced and solved those challenges by presenting real use cases from companies like Bosch that made it to production.
No more POC Chatbots - How to Really Scale Chatbot Projects in your Company and Bring them to Production
Michelle Skodowski is a co-founder of BOTfriends, a company specialized in the design and development of conversational interfaces, with a primary focus on Conversational Design. However, as the COO of the company, she is in charge of all customer projects with clients such as Porsche, Innogy, Bosch and many more. She has also spoken at various events such as the Google Cloud Summit or the Hashtag.Business as a chatbot advocate and evangelist.