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30 mins

Panel: Mastering the Challenge of Defining Successful Conversations

To be provided soon

Dec 11


Product Stage

Caroline Chupin

Caroline Chupin

Product Owner,

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I’m Caroline, Product Owner of, company part of the SNCF group (the french railways). We provide a conversationnal experience to our customer on our website, Messenger, Google, WhatsApp, Business Chat and Alexa. Our customer can book a train ticket directly with our bot.

Sophie Hundertmark

Sophie Hundertmark

Partner, Ai-zurich

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Sophie is researching chatbots for more than four years and is a partner of Paixon GmbH - the Zurich company for the strategic support and implementation of Chatbot projects. In addition, Sophie is the founder of ai-zurich and supports the AI for Business Community in Zurich and in the DACH area. With ai-zurich, Sophie organizes regular Meetups and Conferences about AI for Business. ai-zurich is the community for AI for Business in the DACH area.


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