Join Terry Cordeiro, Head of Product at Lloyds Banking group, as he walks you through the use of Conversation in the Banking Industry. He will dive deep into the power of messaging, importance of conversational design and provide tips on how to get started, how to scale across the enterprise and drive value to transform your business through specific use cases.
Putting the Conversation Back Into Banking: A Story of Smart Machines and Smart People
As Head of Product Management - Chatbots, Messaging and AI, Terry’s mission is to pair smart machines (using the power of AI, Machine Learning and Cognitive Computing) with smart people to transform the way we will bank in the future. By combining machine and human intelligence with data, Terry and the team will design and develop products that will drive new experiences for both customers and the people that serve them.