Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI
AI reimagination of customer service can lead to 70% less volume of human contacts, 20% more efficiency in each of those, leading to a 70% cost-to-serve reduction.
In this Keynote, Juan Martin will talk about how achieving full potential implies leveraging the power of several technology waves. GenAI is now the latest new technology to embrace.
15:00 - 15:30
Juan Martin Maglione
Global NLP & Gen AI Expert, BCG