More than building a good chatbot, your need to make sure that your customers are able to find it. Discovery mechanisms are strategies that allows your customers to be aware about the availability of a conversational service for your brand.
Stand Your Brand Out Of The Crowd: Discovery Mechanisms for Chatbots in the Real World
Pedro Andrade is Head of New Product Development at WIT Software. He has been managing several projects for mobile operators in the Chatbots Business, being responsible to deliver new solutions to this market, in areas like customer service, enterprise productivity and conversational commerce.