The Challenges of Raising a Family of Banking Chatbots
UBS started its chatbot journey about 3 years ago with the inception of an AI innovation program. Since the first attempts, we have collected considerable learnings across multiple chatbot projects across all business lines. Along the way we have created success stories and encountered challenges, typically concentrating around e.g. architectures, integration, governance and the use of voice and avatars. On the basis of two showcases – a client meeting report assistant and the UBS Companion, we want to share our key challenges with the workshop audience and discuss different approaches to solving them. We will end with an outlook on banking chatbots and a Q&A session.
Workshop Room C
Emerging Technology Researcher, UBS
Gregg has been in R&D his entire 30-year career, covering technical domains as diverse as healthcare, aerospace, media, and finance. He assess new products, design and implements proofs-of-concept, and advises IT decision-makers. Gregg is also a product designer, with a focus on application architecture. His latest research topic is the conversational UI, and in particular, the architecture necessary to deploy a conversational UI. His role at UBS is to look over the horizon for emerging technologies most likely to transform the bank tomorrow. He believe we are witnessing the third wave of NLP and he believes this wave has the potential to permanently transform the way businesses use all kinds of human communication. Chatbots are the leading edge of this wave of transformation.
Executive Director of Artificial Intelligence, UBS