Workshop

90 mins

The Story Behind the Helvetia Bot

Abstract will be defined soon

Dec 10

10:00

Business Workshops

Florian Naegele

Florian Naegele

Head Omnichannel Management, Helvetia Insurance

Copy of BRN19 Logos for company page- 45

At Helvetia Insurance I am Head of Omnichannel & Touchpoint Management and I am leading Helvetia’s chatbot initiative. Together with my fast moving team we are working on our ambition to create great customer experiences with conversational AI technology. For two years now, I am driving Helvetia's successful chatbot initiative. During this time, Helvetia was one of the first European insurance companies that concluded contracts and launched successfully a chatbot to reinvent insurance claims service to their customers.

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