Used by 1 in every 4 foreign visitors in Japan, Bespoke’s chatbot acts as a personal concierge for travelers, available whenever and wherever. Learn about real use cases and testimonials, as well as positive outcomes for our business clients.

02:30 PM

Main Stage

Tourist Experience Re-Invented. How our Chatbot helps over 10 Million travelers every year!

30 mins


Akemi Tsunagawa is the founder & CEO of one of the fastest growing chatbot startups in the travel industry, Bespoke Inc ( Akemi founded Bespoke in 2015 to create a new digital experience for travelers. Its AI concierge, Bebot, is Japan's first and most used multilingual chatbot that acts as a concierge to enhance guest experiences. Bebot is currently servicing wide range of clients from Narita International Airport to Sofitel Hotel. Prior to Bespoke, Akemi worked in institutional product development roles at Fidelity International, management consulting at Deloitte, and investment banking at Macquarie Capital.

Akemi Tsunagawa

Founder & CEO, Bespoke Inc.


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