Although virtual assistants such as Alexa, Google assistant and customer service virtual agents are becoming widely accepted in the real world, people are not aware that different virtual assistants have different levels of ability and intelligence, and that User Experience (UX) with virtual assistants differ with regard to the degree of intelligence and ability. This talk will present VAAM, a framework for analyzing and evaluating the approach and techniques used by an organization to develop virtual assistants, as well as the virtual assistants' ability in handling user requests and finishing a task. It also provides short term guidance to further enhance the ability of existing virtual assistants and long term vision.
Virtual Assistant Ability Model (VAAM)
Yi Zhang, Professor, University of California Santa Cruz; Co-founder & CTO, Rulai. Dr. Zhang is a full Professor at University of California, Santa Cruz. She has more than 20 years of experience in AI. She has been a technical adviser for several startups and consultants for companies (HP, Toyota, Alibaba etc.) in industries including AI, security, healthcare, financial, e-commerce and automotive. She has received U.S. National Science Foundation Faculty Career Award, Best Paper Awards from ACM SIGIR, and research awards/grants from companies, including Google, Microsoft, Ebay, Yahoo, NEC, Nokia and IBM. She has served as program chair, area chair and PC member for top international conferences. Dr. Zhang received her Ph.D. from School of Computer Science at Carnegie Mellon University.