Customer service and informational chatbots are gaining momentum, enhancing customer experience and service efficiency. While chatbots typically give great service when interfaced with text messaging, in many situations or due to customer preference, text may not be the right choice. What if we could leverage the most fundamental form of human communication for conversing with these chatbots? What if we could easily integrate chatbots with telephony? In this session, we will discuss the benefits and challenges of integrating telephony and chatbots as well as practical advances in the field.
Voice, The Most Fundamental Form of Human Communications, Meets Bots
With a high-tech career spanning well over 20 years, Nimrode has been fortunate to be involved in the early days of the VoIP revolution that later brought Skype to the world. With various R&D and product management roles with VocalTec, the Israeli innovator that first introduced PC-to-PC calling. Later he joined AudioCodes and since then held a long list of product management, marketing, and business development roles all focused on one thing: bringing the human voice to the heart of business productivity.