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MasterClass

A Taste of Innovation: Enhancing Voice customer experience with Knowledge Graphs & Generative AI

Join us for a hands-on Masterclass in which we'll explore innovative ways to elevate the customer experience of Voice Interaction based on the example of a Miele customer’s culinary journey.
Discover how Knowledge Graphs can transform recipe search and selection. We'll delve into the power of structured data to enable users to find the perfect recipe based on their preferences, dietary restrictions, and culinary expertise.
Explore the dynamic world of Generative AI and how it can enable tailored cooking adventures to suit different diet types, skill levels and output channels by customising recipes on-the-fly.
You’ll gain a hands-on experience of cutting-edge technologies that will take your customer (cooking) experience to the next level. Join us!

March 19

10:00 - 12:00

Classroom A

Patricia Theile

Patricia Theile

Chief Product Owner, Voice Assistants, Miele Smart Home

Copy of BRN19 Logos for company page- 45

Patricia Theile is Chief Product Owner and Leader at Miele with a strong background in UX and Digital Engineering Management. She has been remarkably successful at building and leading global teams in product, project, and team management roles. Patricia’s deep knowledge of UX and HCI, paired with her proficiency in AI and NLP products, enables her to deliver exceptional user experiences. Patricia’s extensive experience spans international companies and prestigious European research institutes, solidifying her reputation as a distinguished practitioner in Artificial Intelligence, Machine Learning, and Big Data.

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