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Open Plaza Talk

Case-study: How Voice.AI Bots Transform Customer Service

In this quick session, Gidi Adlersberg, Product Marketing Manager at AudioCodes Voice.AI will cover the impact of Voice.AI technology and voice bots on customer service operations, quality and costs. Providing a practical, concrete glance at actual voice bot deployments, this case-study session makes a great chance to witness the dramatic industry transformation from human-only, to human-AI hybrid customer service operations – providing an innovative customer experience while reducing operational costs regularly associated with customer service all at once.

June 26

10 mins


Gidi Adlersberg

Gidi Adlersberg

Voice.AI Product Marketing, AudioCodes

Copy of BRN19 Logos for company page- 45

Gidi Adlersberg is the Product Marketing and Business Development Manager of the Voice.AI business unit at AudioCodes. In his role, Gidi works on designing and shaping the AudioCodes voice recognition enterprise solutions, featuring enterprise-class voice bots for improving workspace productivity and customer experience, as well as promoting business opportunities and connections within the Voice.AI space. Working day-to-day in the voice recognition industry, Gidi advises global organizations and telcos on voice recognition and voice bots technologies, and its best practices for implementation and user experience.


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