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Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI

In his keynote, Daniel will shed light on the transformative potential of Generative AI powered chatbots in consumer interactions. He will address different points of the customer journey and show how Gen AI chatbots enable both: increased revenues and decreased costs.

The focus of the keynote will be Otto Groups use of Generative AI to enable natural language search for user reviews, along with insights into how Otto Group has successfully benchmarked Generative AI bots against traditional machine learning-based bots in customer service.

Oct 12

12:30 - 13:00

Hearts Stage

Daniel Krantz

Daniel Krantz

Division Lead CX & Marketing, Otto Group

Copy of BRN19 Logos for company page- 45

Leading Otto Group’s Customer Experience & Marketing division. Focusing on build and run of digital products and inhouse consulting, e.g. developing inhouse customer care voice and chatbots for numerous portfolio companies.


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