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Open Plaza Talk

Cutting the Hype Out of AI and Truly Automating Communication with Customers

The hype over AI has been here for a while, and the market is full of vain intelligent technologies. In this short session, Darek, the Head of AI at, will share his expertise and walk you through the noise around AI bots, focusing on a real automation solution for the live chat industry. Discover how looking for the solution to internal problems allowed us to create a global platform. The presentation features case studies of companies that automated their customer communication using

June 26

10 mins


Darek Zabrzeński

Darek Zabrzeński

ChatBot, Head of Product, LiveChat, Inc.

Copy of BRN19 Logos for company page- 45

Dariusz Zabrzenski is the Head of and one of the creators of the ChatBot platform, formerly called BotEngine, launched by LiveChat, Inc. in 2017. Over the years, he has been scientifically and professionally engaged in the implementation of solutions in the field of NLP and Machine Learning. Apart from his career interests, Dariusz is a big enthusiast of modern medicine, in particular, the use of AI in the field of neurosurgery.


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