Vodafone has always committed to deliver useful and inspiring innovation. In 1991 we enabled the world’s first international mobile roaming call. In 2002, with Vodafone Live! we set a new standard for mobile communications with internet access on the move. Fuelled by the desire for sustainable innovation, we recently introduced Vodafone Money Transfer which allows customers in emerging markets to send and receive money safely and easily using their mobile phone. We’ve also caused a stir in the industry with the Vodafone 150 – our most affordable ultra low cost handset yet. We’re a brand that loves change – if it’s not happening naturally then we’re creating it ourselves. It’s in our DNA to push forward, to create a better future, to never rest and find new ways that help people communicate. That’s the lifeblood that runs throughout Vodafone. We are driven to empower people.
Principal Solution Architect, Vodafone Group
Daniele is a Principal Solution Architect at Vodafone with over 10 years of experience in designing and developing scalable enterprise platforms. Over the past 4 years, his primary focus has been on conversational AI.
Currently, he leads the development and evolution of Vodafone's conversational AI platform (TOBi) which includes chat and voice channels as well as integrations with contact center solutions and 3rd party AI services.
He believes that Generative AI will open doors to a future where technology empowers people to achieve more than what they thought possible.
Principal Manager Digital, Vodafone
Thomas Neumann is passionate about using new technologies to enhance customer experiences, focusing on digital channels to generate the "wow" effect. A driving force behind the global chatbot and voice assistant solutions, Thomas is fascinated by innovations in the field, recognizing their potential to boost NPS and customer satisfaction. Drawing from over 15 years of experience in the mobile industry, Thomas combines his international experience, diverse roles, and strong interpersonal skills to navigate various business circles and tackle the transition from the app world to the conversational world.