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MASTERCLASS DAY
Wednesday Oct 11 | ICC ExCeL London
09:00-10:00
Welcome Experience
Fuel up with a coffee & snack for an exciting day of workshops! You can even meet for your first pre-scheduled 1:1 B2B meeting.
10:00-17:00
Workshops & MasterClasses
Grab your seat for one of our intimate, deep-dive interactive MasterClasses and Workshops. Each session is 90 mins long with 30 minutes Q&A with the speakers. Your only issue will be choosing which sessions to attend!
Pro Pass Holders may choose 2 sessions and Pro Max can select 3.
Please note that the agenda is not final and changes may apply.
10:00 - 12:00
Break the bots - Enhance customer experience with Knowledge Graphs & Generative AI
Patricia Theile
Chief Product Owner - Voice Assistants
Miele
Patricia Theile is Chief Product Owner and Leader at Miele with a strong background in UX and Digital Engineering Management. She has been remarkably successful at building and leading global teams in product, project, and team management roles. Patricia’s deep knowledge of UX and HCI, paired with her proficiency in AI and NLP products, enables her to deliver exceptional user experiences. Patricia’s extensive experience spans international companies and prestigious European research institutes, solidifying her reputation as a distinguished practitioner in Artificial Intelligence, Machine Learning, and Big Data.
09:15 - 09:30
State of the Bots: Mastering Generative AI for Better Conversations
Yoav Barel
Founder & Managing Partner
Sunrize Research
Yoav Barel is the Founder and CEO of Chatbot Summit and a Partner at Sunrize Research. He is a seasoned tech executive with senior positions at Sun Microsystems, Oracle, and LivePerson, where he pioneered customer experience innovations. Yoav believes that conversational experiences powered by Generative AI (Chatbots) will dominate how we interact with technology and businesses. He also advises startups and provides research services to corporations and investors.
10:00 - 12:00
Revolutionize bot development with Generative AI on Microsoft’s low code platform
Henry Jammes
Conversational AI Principal PM
Microsoft
Henry Jammes leads the Conversational AI Customer Advisory Team at Microsoft and focuses on Power Virtual Agents, Microsoft's low-code conversational AI platform that lets you build intelligent bots in minutes using generative AI.
Follow Henry on LinkedIn for updates on the Microsoft Power Platform, conversational AI, generative AI, and stories on how the use of low-code transforms organizations and empowers people to achieve more.
10:00 - 12:00
Hands-on with CALM: An LLM-native approach to reliable conversational AI
Alan Nichol, PhD
Co-founder & CTO
Rasa
Dr. Alan Nichol is the co-founder and CTO of Rasa. Dr. Nichol has a PhD in machine learning from the University of Cambridge, and is highly accomplished in the conversational AI field. He has successfully built and delivered AI products with significant impact. As a key driving force behind Rasa, Dr. Nichol played a pivotal role in establishing Rasa as the standard open-source infrastructure for conversational AI, earning him widespread recognition in the field.
09:30 - 09:45
The Amazing Story of AIMEE - from Underdog to Superhero
Kevin Lee
Chief Digital Officer, Consumer
BT Digital
Kevin Lee, Chief Digital Officer, Consumer at BT, is responsible for the overall vision and strategy for all digital products and services across BT’s consumer brands, spanning BT, EE and Plusnet. In this role, Kevin oversees a team of product, digital strategy, design, research, and engineering creators to drive innovation and deliver great products to extend BT’s market leadership and surprise and delight millions of customers.
Kevin has a long track record of digital leadership, including roles at eBay, PayPal, Visa, Samsung, Whirlpool and GE Healthcare, in the UK, US, Italy, Korea and beyond. He’s passionate about tackling challenging business and customer problems, working with brilliant growth mindset teams, and driving impact for the customers whose lives are touched by the products and services he and his teams deliver.
13:00 - 15:00
Scaling Language Models: Successes and Challenges in Production - A Khanmigo Case Study
Shawn Jansepar
Khanmigo Product Leader
Khan Academy
Shawn Jansepar is the Director of Engineering and Product Leader of the Khanmigo Platform at Khan Academy. Shawn focuses on leveraging technology for social use, emphasizing strong team-building to deliver exceptional products. Shawn’s careful attention to the growth and success of his teams fosters a collaborative and inclusive environment. His dedication to social impact ensures that the Khanmigo Platform aligns with Khan Academy’s mission of delivering accessible, high-quality education. Shawn also serves as the Modo Co-op Vice Chair of the Board, underscoring his steadfast commitment to community and cooperative initiatives.
09:45 - 10:00
Optimizing Every Customer Interaction at one of the World’s Largest Brands
Franz Weisenburger
SVP Innovation
Deutsche Telekom AG
Experienced leader with more than 25ys in Telcos focused on product management, Customer & Agent experience and digitalization.
For more than 5ys, head of Innovation within DTs Sales & Service organization in Germany, running different AI initiatives like FragMagenta, our award winning omnichannel BOT.
13:00 - 15:00
Life beyond ChatGPT: from RAG to custom models with enterprise data
Maria Zervou
Senior Specialist Solutions Architect
Databricks
Maria is a Greek-expat experiencing the London life… and weather! With a Data Science degree and a lot of curiosity about how coding and data can unlock new ways of solving problems, her journey to the data world started. Maria has worked as a Data Scientist and an ML engineer for the past 5 years, where she experienced how data actually challenges and transforms the way we think and operate.
10:00 - 10:15
On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands
Laura Simpson
Chief Intelligence Officer
McCann Worldgroup
17:00-18:30
Pro & VIP Networking Event
Unwind and relax with fellow workshop attendees over snacks and a refreshing cold beer or crisp glass of wine at our exclusive networking event only available for those with workshop passes.
20:00-22:00
Explore London with Your Team!
This is your chance to dine and enjoy vegas with your colleagues! Check out the amazing restaurants, bars, casinos and entertainment Vegas have to offer. But remember, we have a full day of an exciting conference tomorrow so get some sleep!
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