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Wednesday Oct 11 |  ICC ExCeL London


09:00 - 10:00

Welcome Experience

Get your Badge and Fuel up with a coffee & snack for an exciting day of workshops & MasterClasses ! You can even meet for your first pre-scheduled 1:1 B2B meeting.

10:00 - 12:00

Morning Session - MasterClass & Workshops

Grab your dedicated seat for one of our intimate, deep-dive interactive MasterClasses. Your only issue this morning will be choosing which class to attend! Just make sure you have enough coffee for the entire 2 hours.

12:00 - 12:30

Light Lunch Break & Conversation Time

Take a break between masterclasses and treat yourself to a refreshing light lunch, while mingling with fellow delegates. 

12:30 - 14:30

Early Afternoon Session - MasterClass & Workshops

Choose between 3 Tracks of MasterClass sessions.  Each session is 1.5 hours with a 30 min Q&A

14:30 - 15:00

It's Tea Time!

Pause between masterclasses and treat yourself to a revitalizing tea and biscuits, while socializing and connecting with fellow delegates in a relaxed and friendly environment.

15:00 - 17:00

Late Afternoon Session - MasterClass & Workshops

Choose between 3 Tracks of MasterClass sessions.  Each session is 1.5 hours with a 30 min Q&A

17:00 - 18:30

Pro & VIP Networking Event

Experience the lively energy at our networking event, where masterclass delegates and VIP guests come together to forge valuable connections, unwind, and have a fantastic time. Take a break from the intensive masterclass sessions and enjoy a casual and enjoyable evening filled with great company. It's the perfect opportunity to relax, socialize, and create lasting memories as we celebrate the achievements of the day.

19:00 - 21:00

Explore London with Your Team!

This is your chance to dine and enjoy London with fellow professionals. 

19:00 - 21:00

Accelerate your Way to Generative AI Deployment – Innovation Hands-on Seminar for Executives

13:00 - 14:30

Ahi Gvirtsman

CKO & Co-Founder

Ahi is an esteemed advocate for driving innovation and growth through employee entrepreneurship. His diverse expertise lies in empowering management teams with the insights and tools needed for innovation success, risk mitigation, and cross-functional collaboration. With over 25 years of experience, Ahi has guided mid-sized to large corporations worldwide in navigating the intricate landscape of corporate innovation management and technology deployment.

Ahi's impressive career spans various roles, including the former VP of innovation at HP Software and the co-founder of Spyre Group ( In his book “How to measure innovation”, released in 2021, Ahi offers a common framework for measuring innovation based on his experience that can be implemented by any type of organization in any industry as a way of turning itself into being innovation proficient.

19:00 - 21:00

Break the bots- Enhance customer (cooking) experience with Knowledge Graphs & Generative AI

10:00 - 12:00

Patricia Theile

Chief Product Owner - Voice Assistants

Patricia Theile is Chief Product Owner and Leader at Miele with a strong background in UX and Digital Engineering Management. She has been remarkably successful at building and leading global teams in product, project, and team management roles. Patricia’s deep knowledge of UX and HCI, paired with her proficiency in AI and NLP products, enables her to deliver exceptional user experiences. Patricia’s extensive experience spans international companies and prestigious European research institutes, solidifying her reputation as a distinguished practitioner in Artificial Intelligence, Machine Learning, and Big Data.

19:00 - 21:00

State of the Bots: Mastering Generative AI for Better Conversations

09:15 - 09:30

Yoav Barel

Founder & Managing Partner

Yoav Barel is the Founder and CEO of Chatbot Summit and a Partner at Sunrize Research. He is a seasoned tech executive with senior positions at Sun Microsystems, Oracle, and LivePerson, where he pioneered customer experience innovations. Yoav believes that conversational experiences powered by Generative AI (Chatbots) will dominate how we interact with technology and businesses. He also advises startups and provides research services to corporations and investors.

19:00 - 21:00

Scaling Language Models: Successes and Challenges in Production - A Khanmigo Case Study

13:00 - 15:00

Shawn Jansepar

Khanmigo Product Leader

Shawn Jansepar is the Director of Engineering and Product Leader of the Khanmigo Platform at Khan Academy. Shawn focuses on leveraging technology for social use, emphasizing strong team-building to deliver exceptional products. Shawn’s careful attention to the growth and success of his teams fosters a collaborative and inclusive environment. His dedication to social impact ensures that the Khanmigo Platform aligns with Khan Academy’s mission of delivering accessible, high-quality education. Shawn also serves as the Modo Co-op Vice Chair of the Board, underscoring his steadfast commitment to community and cooperative initiatives.

19:00 - 21:00

The Amazing Story of AIMEE - from Underdog to Superhero

09:30 - 09:45

Kevin Lee

Chief Digital Officer, Consumer

Kevin Lee, Chief Digital Officer, Consumer at BT, is responsible for the overall vision and strategy for all digital products and services across BT’s consumer brands, spanning BT, EE and Plusnet. In this role, Kevin oversees a team of product, digital strategy, design, research, and engineering creators to drive innovation and deliver great products to extend BT’s market leadership and surprise and delight millions of customers.

Kevin has a long track record of digital leadership, including roles at eBay, PayPal, Visa, Samsung, Whirlpool and GE Healthcare, in the UK, US, Italy, Korea and beyond. He’s passionate about tackling challenging business and customer problems, working with brilliant growth mindset teams, and driving impact for the customers whose lives are touched by the products and services he and his teams deliver.

19:00 - 21:00

Optimizing Every Customer Interaction at one of the World’s Largest Brands

09:45 - 10:00

Franz Weisenburger

SVP Innovation

Experienced leader with more than 25ys in Telcos focused on product management, Customer & Agent experience and digitalization.

For more than 5ys, head of Innovation within DTs Sales & Service organization in Germany, running different AI initiatives like FragMagenta, our award winning omnichannel BOT.

19:00 - 21:00

On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands

10:00 - 10:15

Laura Simpson

Chief Intelligence Officer

19:00 - 21:00

Revolutionize bot development with Generative AI on Microsoft’s low code platform

13:00 - 15:00

Henry Jammes

Conversational AI Principal PM

Henry Jammes leads the Conversational AI Customer Advisory Team at Microsoft and focuses on Power Virtual Agents, Microsoft's low-code conversational AI platform that lets you build intelligent bots in minutes using generative AI.

Follow Henry on LinkedIn for updates on the Microsoft Power Platform, conversational AI, generative AI, and stories on how the use of low-code transforms organizations and empowers people to achieve more.

19:00 - 21:00

Leveraging Multiple Large Language Models to Build an Enterprise Conversational AI Center of Excellence

15:30 - 17:30

Chris Morgan Brown

Natural Language AI

Chris Morgan Brown is a Principal Consultant for Natural Language AI in AWS Professional Services. Active in the field since 2015, Chris co-founded Snaps, a pioneering Conversational AI platform later acquired by Quiq. Chris led chatbot developments at Columbia Sportswear before becoming Lead Product Manager for Wells Fargo's retail chatbot. Since May 2021, Chris has been working at AWS, collaborating with large enterprise customers to design, launch, and optimize Conversational AI experiences across voice and chat platforms.


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