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MAIN DAY SESSIONS AGENDA
THURSDAY OCT 12 | ICC EXCEL LONDON
Opening Ceremony: State of the Bots
09:15 - 09:30
State of the Bots: Mastering Generative AI for Better Conversations
Yoav Barel
Founder & Managing Partner
Chatbot Summit
09:45 - 10:00
Optimizing Every Customer Interaction at one of the World’s Largest Brands
Franz Weisenburger
SVP Innovation
Deutsche Telekom
10:15 - 10:30
B&H Model: Building Trust with Generative AI Powered Applications
Yoav Barel
Founder & Managing Partner
Chatbot Summit
09:30 - 09:45
The Amazing Story of AIMEE - from Underdog to Superhero
Kevin Lee
Chief Digital Officer, Consumer
BT Group
10:00 - 10:15
On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands
Laura Simpson
Chief Intelligence Officer
McCann Worldgroup
Breakout Sessions
MAIN STAGE
CLUBS STAGE
HEARTS STAGE
SPADES STAGE
DIAMONDS STAGE
11:30 - 12:00
Customer-led conversations in the age of generative AI
Nikola Mrkšić
Co-Founder & CEO
PolyAI
12:00 - 12:30
Empowering your Employees: How to Build Successful Agent Assistants
Goekhan Bakir, PhD.
Distinguished Engineer
12:30 - 13:00
Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI
Daniel Krantz
Division Lead CX & Marketing
Otto Group
14:00 - 14:30
Leveraging Generative AI to Enhance Data Driven Insights For Better Customer Experience
Arjun Patel
Director of Product
N26
15:00 - 15:30
Generative conversational experiences with Google Vertex AI Conversations
Yariv Adan
Sr. Director, PM Conversational AI
11:00 - 11:30
Mastering Conversational AI: Crafting an Effective Testing Strategy for High-Performing Bots
To Be Revealed
CTO
Leading CX Assurance Provider
12:00 - 12:30
How to Correctly Leverage Your Data in Conversational Commerce
Jan Zubíček
Lead Architect - KATE
ČSOB
12:30 - 13:00
Large Language Models: SWOT Analysis for Innovation Managers
To Be Revealed
Chief Data Scientist
Leading Conversational AI Platform
14:30 - 15:00
The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants
Alan Nichol, PhD.
Co-founder & CTO
Rasa
15:00 - 15:30
Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI
Juan Martin Maglione
Global NLP & Gen AI Expert
BCG
11:30 - 12:00
Multiple LLM-Architecture: Building a Scalable and Safe Data Pipeline for Your GenAI Assistant
Benj Pettit
Head of Data Science
Cleo
12:00 - 12:30
Cracking the Data Puzzle: Building an Effective LLM Data Strategy
To Be Revealed
Senior Vice President Customer Experience
Leading UK Retailer
14:00 - 14:30
@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles
Alexander Schmitt
Head of Speech Technology #HeyMercedes
Mercedes-Benz
14:30 - 15:00
nibby, the always-on voicebot: transforming the call experience for 1.5 million health insurance members
Dom Sammut
Sr. Manager - Conversational Experience
nib Group
15:00 - 15:30
Bot building with Generative AI: Vision on the future of Bot creation
Henry Jammes
Conversational AI Principal PM
Microsoft
12:00 - 12:30
Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities
Heather Morgan Shoemaker
CEO & Founder
Language I/O
12:30 - 13:00
Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections
Chris Stewart
Head of EMEA North
MessageBird
14:00 - 14:30
Combating Insurance Fraud and Deception with Conversational AI
Julie Wall, PhD.
Director of Impact and Innovation
University of East London
14:30 - 15:00
Building the world's most advanced socratic GenAI powered tutor in 3 months
Shawn Jansepar
Khanmigo Product Leader
Khan Academy
15:00 - 15:30
Impactful Development: Impact and Challenges of LLM & Generative AI on Enterprise Conversational AI projects
Toni Kitaka
Conversational AI Product Lead
JPMorgan
12:00 - 12:30
Leveraging Conversational Analysis in Conversation Design: From Personas to Recipient Design
Elizabeth Stokoe, Prof.
Professor of Social Interaction
The London School of Economics
12:30 - 13:00
Pioneering Voice-Based Interactions at Miele
Patricia Theile
Chief Product Owner - Voice Assistants
Miele Smart Home
14:00 - 14:30
LLM Limitations: Enterprise Concerns and Responsible Development of Generative AI for Contact Centers
Reshma Lal Jagadheesh
Data Science Manager, Conversational AI
The Home Depot
14:30 - 15:00
From Quote to Claim: Empowering Your Digital Insurance Journey with Conversational AI
Chris Morgan Brown
Natural Language AI
Amazon (AWS)
13:00 - 14:30
Accelerate your Way to Generative AI Deployment – Innovation Hands-on Seminar for Executives
Ahi Gvirtsman
CKO & Co-Founder
Spyre Group
Closing Ceremony
16:00 - 16:15
Startup Competition Finals
Michael Fertik
Founder, Heroic Ventures & Reputation.com
16:30 - 16:45
Open Innovation Framework for Large Language Models
To Be Revealed
16:15 - 16:30
The Staggering Promise and Perils of Investing in Generative AI — and What Needs to be Done Now
Michael Fertik
Founder, Heroic Ventures & Reputation.com
16:45 - 17:00
Startup Competition Winner Announcement and Closing Remarks
