
MAIN DAY SESSIONS AGENDA
THURSDAY OCT 12 | ICC EXCEL LONDON
Opening Ceremony: State of the Bots
09:15 - 09:30
State of the Bots: Mastering Generative AI for Better Conversations

Yoav Barel
Founder & Managing Partner
Chatbot Summit
09:45 - 10:00
Optimizing Every Customer Interaction at one of the World’s Largest Brands

Franz Weisenburger
SVP Innovation
Deutsche Telekom
10:15 - 10:30
H&B Model: Building Trust with Generative AI Powered Applications

Yoav Barel
Founder & Managing Partner
Chatbot Summit
09:30 - 09:45
The Amazing Story of AIMEE - from Underdog to Superhero

Kevin Lee
Chief Digital Officer, Consumer
BT Group
10:00 - 10:15
On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands

Laura Simpson
Chief Intelligence Officer
McCann Worldgroup
Breakout Sessions
MAIN STAGE
CLUBS STAGE
HEARTS STAGE
SPADES STAGE
DIAMONDS STAGE
11:30 - 12:00
Panel: Ethical Considerations in Designing Natural Language Based Applications

Chris Morgan Brown
Natural Language AI
Amazon (AWS)
12:00 - 12:30
Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI

Juan Martin Maglione
Global NLP & Gen AI Expert
BCG
12:30 - 13:00
Large Language Models: SWOT Analysis for Innovation Managers

To Be Revealed
Chief Data Scientist
Leading Conversational AI Platform
14:00 - 14:30
Bot building with Generative AI: Vision on the future of Bot creation

Henry Jammes
Conversational AI Principal PM
Microsoft
15:00 - 15:30
Generative conversational experiences with Google Vertex AI Conversations

Yariv Adan
Sr. Director, PM Conversational AI
11:00 - 11:30
Mastering Conversational AI: Crafting an Effective Testing Strategy for High-Performing Bots

To Be Revealed
CTO
Leading CX Assurance Provider
12:00 - 12:30
Cracking the Data Puzzle: Building an Effective LLM Data Strategy

To Be Revealed
Senior Vice President Customer Experience
Leading UK Retailer
13:00 - 13:30
Combating Insurance Fraud and Deception with Conversational AI

Julie Wall, PhD.
Director of Impact and Innovation
University of East London
14:00 - 14:30
Leveraging Generative AI to Enhance Data Driven Insights For Better Customer Experience

Arjun Patel
Director of Product
N26
15:00 - 15:30
LLM Limitations: Enterprise Concerns and Responsible Development of Generative AI for Contact Centers

Reshma Lal Jagadheesh
Data Science Manager, Conversational AI
The Home Depot
12:00 - 12:30
Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

Heather Morgan Shoemaker
CEO & Founder
Language I/O
12:30 - 13:00
Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections

Chris Stewart
Head of EMEA North
MessageBird
13:00 - 13:30
Building the world's most advanced socratic GenAI powered tutor in 3 months

Shawn Jansepar
Khanmigo Product Leader
Khan Academy
14:30 - 15:00
The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants

Alan Nichol, PhD.
Co-founder & CTO
Rasa
15:00 - 15:30
Multiple LLM-Architecture: Building a Scalable and Safe Data Pipeline for Your GenAI Assistant

Benj Pettit
Head of Data Science
Cleo
12:00 - 12:30
Leveraging Conversational Analysis in Conversation Design: From Personas to Recipient Design

Elizabeth Stokoe, Prof.
Professor of Social Interaction
The London School of Economics
12:30 - 13:00
nibby, the always-on voicebot: transforming the call experience for 1.5 million health insurance members

Dom Sammut
Sr. Manager - Conversational Experience
nib Group
13:30 - 14:00
@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles

Alexander Schmitt
Head of Speech Technology #HeyMercedes
Mercedes-Benz
14:30 - 15:00
Pioneering Voice-Based Interactions at Miele

Patricia Theile
Chief Product Owner - Voice Assistants
Miele Smart Home
14:00 - 15:30
Accelerate your Way to Generative AI Deployment – Innovation Hands-on Seminar for Executives

Ahi Gvirtsman
CKO & Co-Founder
Spyre Group
12:00 - 12:30
Empowering your Employees: How to Build Successful Agent Assistants

Goekhan Bakir, PhD.
Distinguished Engineer
12:30 - 13:00
Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI

Daniel Krantz
Division Lead CX & Marketing
Otto Group
13:30 - 14:00
Customer-led conversations in the age of generative AI

Nikola Mrkšić
Co-Founder & CEO
PolyAI
14:30 - 15:00
Conversational Finance: Leverage company Data to Build successful Conversational Solutions in the finance industry

Jan Zubíček
Lead Architect - KATE
ČSOB
Closing Ceremony

16:00 - 16:15
Startup Competition Finals
Theo Blackwell
Chief Digital Officer

16:30 - 16:45
Closing Keynote: Role of Generative AI in the Greater London Authority
Theo Blackwell
Chief Digital Officer

16:15 - 16:30
The Staggering Promise and Perils of Investing in Generative AI — and What Needs to be Done Now
Michael Fertik
Founder, Heroic Ventures & Reputation.com

16:45 - 17:00
Startup Competition Winner Announcement and Closing Remarks