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Opening Ceremony: State of the Bots

09:15 - 09:30

State of the Bots: Mastering Generative AI for Better Conversations

Yoav Barel

Founder & Managing Partner

Chatbot Summit

09:45 - 10:00

Optimizing Every Customer Interaction at one of the World’s Largest Brands

Franz Weisenburger

SVP Innovation

Deutsche Telekom

10:15 - 10:30

H&B Model: Building Trust with Generative AI Powered Applications

Yoav Barel

Founder & Managing Partner

Chatbot Summit

09:30 - 09:45

The Amazing Story of AIMEE - from Underdog to Superhero

Kevin Lee

Chief Digital Officer, Consumer

BT Group

10:00 - 10:15

On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands

Laura Simpson

Chief Intelligence Officer

McCann Worldgroup

Breakout Sessions






11:30 - 12:00

Panel: Ethical Considerations in Designing Natural Language Based Applications

Chris Morgan Brown

Natural Language AI

Amazon (AWS)

12:00 - 12:30

Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI

Juan Martin Maglione

Global NLP & Gen AI Expert


12:30 - 13:00

Large Language Models: SWOT Analysis for Innovation Managers

To Be Revealed

Chief Data Scientist

Leading Conversational AI Platform

14:00 - 14:30

Bot building with Generative AI: Vision on the future of Bot creation

Henry Jammes

Conversational AI Principal PM


15:00 - 15:30

Generative conversational experiences with Google Vertex AI Conversations

Yariv Adan

Sr. Director, PM Conversational AI


11:00 - 11:30

Mastering Conversational AI: Crafting an Effective Testing Strategy for High-Performing Bots

To Be Revealed


Leading CX Assurance Provider

12:00 - 12:30

Cracking the Data Puzzle: Building an Effective LLM Data Strategy

To Be Revealed

Senior Vice President Customer Experience

Leading UK Retailer

13:00 - 13:30

Combating Insurance Fraud and Deception with Conversational AI

Julie Wall, PhD.

Director of Impact and Innovation

University of East London

14:00 - 14:30

Leveraging Generative AI to Enhance Data Driven Insights For Better Customer Experience

Arjun Patel

Director of Product


15:00 - 15:30

LLM Limitations: Enterprise Concerns and Responsible Development of Generative AI for Contact Centers

Reshma Lal Jagadheesh

Data Science Manager, Conversational AI

The Home Depot

12:00 - 12:30

Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

Heather Morgan Shoemaker

CEO & Founder

Language I/O

12:30 - 13:00

Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections

Chris Stewart

Head of EMEA North


13:00 - 13:30

Building the world's most advanced socratic GenAI powered tutor in 3 months

Shawn Jansepar

Khanmigo Product Leader

Khan Academy

14:30 - 15:00

The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants

Alan Nichol, PhD.

Co-founder & CTO


15:00 - 15:30

Multiple LLM-Architecture: Building a Scalable and Safe Data Pipeline for Your GenAI Assistant

Benj Pettit

Head of Data Science


12:00 - 12:30

Leveraging Conversational Analysis in Conversation Design: From Personas to Recipient Design

Elizabeth Stokoe, Prof.

Professor of Social Interaction

The London School of Economics

12:30 - 13:00

nibby, the always-on voicebot: transforming the call experience for 1.5 million health insurance members

Dom Sammut

Sr. Manager - Conversational Experience

nib Group

13:30 - 14:00

@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles

Alexander Schmitt

Head of Speech Technology #HeyMercedes


14:30 - 15:00

Pioneering Voice-Based Interactions at Miele

Patricia Theile

Chief Product Owner - Voice Assistants

Miele Smart Home

14:00 - 15:30

Accelerate your Way to Generative AI Deployment – Innovation Hands-on Seminar for Executives

Ahi Gvirtsman

CKO & Co-Founder

Spyre Group

12:00 - 12:30

Empowering your Employees: How to Build Successful Agent Assistants

Goekhan Bakir, PhD.

Distinguished Engineer


12:30 - 13:00

Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI

Daniel Krantz

Division Lead CX & Marketing

Otto Group

13:30 - 14:00

Customer-led conversations in the age of generative AI

Nikola Mrkšić

Co-Founder & CEO


14:30 - 15:00

Conversational Finance: Leverage company Data to Build successful Conversational Solutions in the finance industry

Jan Zubíček

Lead Architect - KATE


Closing Ceremony

16:00 - 16:15

Startup Competition Finals

Theo Blackwell

Chief Digital Officer

16:30 - 16:45

Closing Keynote: Role of Generative AI in the Greater London Authority

Theo Blackwell

Chief Digital Officer

16:15 - 16:30

The Staggering Promise and Perils of Investing in Generative AI — and What Needs to be Done Now

Michael Fertik

Founder, Heroic Ventures &

16:45 - 17:00

Startup Competition Winner Announcement and Closing Remarks

Theo Blackwell

Chief Digital Officer

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