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MAIN DAY SESSIONS AGENDA

THURSDAY OCT 12 | ICC EXCEL LONDON

Opening Ceremony: State of the Bots

09:15 - 09:30

State of the Bots: Mastering Generative AI for Better Conversations

Yoav Barel

Founder & Managing Partner

Chatbot Summit

09:45 - 10:00

Optimizing Every Customer Interaction at one of the World’s Largest Brands

Franz Weisenburger

SVP Innovation

Deutsche Telekom

10:15 - 10:30

H&B Model: Building Trust with Generative AI Powered Applications

Yoav Barel

Founder & Managing Partner

Chatbot Summit

09:30 - 09:45

The Amazing Story of AIMEE - from Underdog to Superhero

Kevin Lee

Chief Digital Officer, Consumer

BT Group

10:00 - 10:15

On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands

Laura Simpson

Chief Intelligence Officer

McCann Worldgroup

Breakout Sessions

MAIN STAGE

CLUBS STAGE

HEARTS STAGE

SPADES STAGE

DIAMONDS STAGE

11:30 - 12:00

Panel: Ethical Considerations in Designing Natural Language Based Applications

Chris Morgan Brown

Natural Language AI

Amazon (AWS)

12:00 - 12:30

Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI

Juan Martin Maglione

Global NLP & Gen AI Expert

BCG

12:30 - 13:00

Large Language Models: SWOT Analysis for Innovation Managers

To Be Revealed

Chief Data Scientist

Leading Conversational AI Platform

14:00 - 14:30

Bot building with Generative AI: Vision on the future of Bot creation

Henry Jammes

Conversational AI Principal PM

Microsoft

15:00 - 15:30

Generative conversational experiences with Google Vertex AI Conversations

Yariv Adan

Sr. Director, PM Conversational AI

Google

11:00 - 11:30

Mastering Conversational AI: Crafting an Effective Testing Strategy for High-Performing Bots

To Be Revealed

CTO

Leading CX Assurance Provider

12:00 - 12:30

Cracking the Data Puzzle: Building an Effective LLM Data Strategy

To Be Revealed

Senior Vice President Customer Experience

Leading UK Retailer

13:00 - 13:30

Combating Insurance Fraud and Deception with Conversational AI

Julie Wall, PhD.

Director of Impact and Innovation

University of East London

14:00 - 14:30

Leveraging Generative AI to Enhance Data Driven Insights For Better Customer Experience

Arjun Patel

Director of Product

N26

15:00 - 15:30

LLM Limitations: Enterprise Concerns and Responsible Development of Generative AI for Contact Centers

Reshma Lal Jagadheesh

Data Science Manager, Conversational AI

The Home Depot

12:00 - 12:30

Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

Heather Morgan Shoemaker

CEO & Founder

Language I/O

12:30 - 13:00

Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections

Chris Stewart

Head of EMEA North

MessageBird

13:00 - 13:30

Building the world's most advanced socratic GenAI powered tutor in 3 months

Shawn Jansepar

Khanmigo Product Leader

Khan Academy

14:30 - 15:00

The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants

Alan Nichol, PhD.

Co-founder & CTO

Rasa

15:00 - 15:30

Multiple LLM-Architecture: Building a Scalable and Safe Data Pipeline for Your GenAI Assistant

Benj Pettit

Head of Data Science

Cleo

12:00 - 12:30

Leveraging Conversational Analysis in Conversation Design: From Personas to Recipient Design

Elizabeth Stokoe, Prof.

Professor of Social Interaction

The London School of Economics

12:30 - 13:00

nibby, the always-on voicebot: transforming the call experience for 1.5 million health insurance members

Dom Sammut

Sr. Manager - Conversational Experience

nib Group

13:30 - 14:00

@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles

Alexander Schmitt

Head of Speech Technology #HeyMercedes

Mercedes-Benz

14:30 - 15:00

Pioneering Voice-Based Interactions at Miele

Patricia Theile

Chief Product Owner - Voice Assistants

Miele Smart Home

14:00 - 15:30

Accelerate your Way to Generative AI Deployment – Innovation Hands-on Seminar for Executives

Ahi Gvirtsman

CKO & Co-Founder

Spyre Group

12:00 - 12:30

Empowering your Employees: How to Build Successful Agent Assistants

Goekhan Bakir, PhD.

Distinguished Engineer

Google

12:30 - 13:00

Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI

Daniel Krantz

Division Lead CX & Marketing

Otto Group

13:30 - 14:00

Customer-led conversations in the age of generative AI

Nikola Mrkšić

Co-Founder & CEO

PolyAI

14:30 - 15:00

Conversational Finance: Leverage company Data to Build successful Conversational Solutions in the finance industry

Jan Zubíček

Lead Architect - KATE

ČSOB

Closing Ceremony

16:00 - 16:15

Startup Competition Finals

Theo Blackwell

Chief Digital Officer

16:30 - 16:45

Closing Keynote: Role of Generative AI in the Greater London Authority

Theo Blackwell

Chief Digital Officer

16:15 - 16:30

The Staggering Promise and Perils of Investing in Generative AI — and What Needs to be Done Now

Michael Fertik

Founder, Heroic Ventures & Reputation.com

16:45 - 17:00

Startup Competition Winner Announcement and Closing Remarks

Theo Blackwell

Chief Digital Officer

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