JON HEIM, Senior Director of Product Management for Conversation Services, has been with TiVo since August of 2017. After starting his career as a Research and Development Engineer he made the shift to Product Management, spending the next 17 years focused on delighting customers with a variety of products including Desktop PCs, Workstations, Accessories, and Software. His interests lie in enabling devices and services to behave more intelligently, giving them the awareness they need to tailor their behavior to the individual end user and current state. He has a Bachelor of Science degree in Aerospace Engineering from Iowa State University, and a Master of Science degree in Engineering Management from Duke University.