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SPEAKER

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Jörg Knoop

Digital incubator
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Vodafone DE

About 

Jörg Knoop

Jörg is a tribe lead for the digital incubator in technology. The digital incubator ideates creates and tests new and innovative digital capabilities in an agile approach. The ultimate goal is to quickly create an MVP (minimum viable product) with cross-organizational value and clear opportunities for further development. During the last two years, Joerg was one of the first squad and tribe leads within Vodafone to launch the chatbot TOBi for customer service, the Alexa and Google Home Skill as well as the Apple Business Chat (1st brand in Europe) and WhatsApp (1st Telco worldwide) for customer communication in an agile setup. Since 2010, Joerg has significantly shaped the strategy of contact center platforms and led Vodafone Germany to the top in the industry and within the Vodafone Group.

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