Loes is an User Experience Designer at ABN AMRO, focused on conversational design. Currently, she is working on Anna the customer service chatbot, as well as the voice interaction for telephony. She loves creating new ways to make the lives of people easier and more fun. Conversational challenges are her true passion because now we have to teach computers to understand humans, instead of teaching humans to interact with computers. She is also an ambassador of Women in Voice NL.