After studying artificial intelligence, Luuk joined ABN AMROs chatbot team to discover how AI can be applied to solve real world problems in the corporate world. First as a cognitive engineer, now as a business analyst, he has helped build the chatbot from a simple FAQ chatbot with knowledge about one topic, to a chatbot that is live on one of the busiest page on ABN AMROs website. What drives him is discovering new technologies, how they work, and how they can be used to help customers.