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Oct 12
Keynote
LLM Limitations: Enterprise Concerns and Responsible Development of Generative AI for Contact Centers
The Hallucination of Large Language Models and the ability to verify the correctness of the information provided by them, are amongst the biggest challenges of leveraging Gen. AI and LLMs in an enterprise environment.
Reshma's expertise comes to the forefront as she delves into the dynamic realm of Generative AI and explores the profound impact as well as challenges in deploying LLMs in an Enterprise Contact Center environment. Resham will also cover the latest research in overcoming such shortcomings and how to deploy Generative AI responsibly.
14:00 - 14:30
Hearts Stage
Reshma Lal Jagadheesh
Data Science Manager, Conversational AI
Reshma Lal Jagadheesh leads the Conversational AI team at The Home Depot. She is a results-driven Data Science leader with a focus on using the latest advancement in technologies to drive business impact. With extensive experience in Task Oriented Dialog Systems, Natural Language Understanding, Personalization, Question Answering and Information Retrieval, Reshma is passionate about delivering innovative solutions that solve complex problems. She has a proven track record of successfully deploying and scaling state of the art algorithms to deliver tangible results.
The Home Depot
About
The Home Depot
The Home Depot is the world's largest home improvement retailer with approximately 500,000 orange-blooded associates and more than 2,300 stores in the U.S., Canada and Mexico.
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