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Oct 12
Keynote
Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI
AI reimagination of customer service can lead to 70% less volume of human contacts, 20% more efficiency in each of those, leading to a 70% cost-to-serve reduction.
In this Keynote, Juan Martin will talk about how achieving full potential implies leveraging the power of several technology waves. GenAI is now the latest new technology to embrace.
11:30 - 12:00
Hearts Stage
About
BCG
Tomorrow belongs to those who build it. Turbocharging BCG’s deep industry and functional expertise, we bring together advanced tech knowledge and ambitious entrepreneurship to help organizations launch their next big bets and enable innovation at scale. We are technologists, scientists, programmers, engineers, and human-centered designers who build to address the world’s most important challenges and opportunities. We are BCG X.
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