top of page
באנר-לאתר-לעמוד-פרטנרים (1).jpg

Oct 12

Keynote

Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI

AI reimagination of customer service can lead to 70% less volume of human contacts, 20% more efficiency in each of those, leading to a 70% cost-to-serve reduction.

In this Keynote, Juan Martin will talk about how achieving full potential implies leveraging the power of several technology waves. GenAI is now the latest new technology to embrace.

11:30 - 12:00

Hearts Stage

Clark Nicholas

Partner & Associate Director

Sunrize 450x150 (3).png

Sunrize 450x150 (3).png

Sunrize 450x150 (3).png

WANT TO EXPERIENCE OUR SPEAKERS LIVE?

About

BCG

Copy of BRN19 Logos for company page- 45

Tomorrow belongs to those who build it. Turbocharging BCG’s deep industry and functional expertise, we bring together advanced tech knowledge and ambitious entrepreneurship to help organizations launch their next big bets and enable innovation at scale. We are technologists, scientists, programmers, engineers, and human-centered designers who build to address the world’s most important challenges and opportunities. We are BCG X.

bottom of page