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Oct 12


Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

With the hype around chatbots being greater than ever, companies are putting significant resources into building effective, generative AI-powered chatbots. But the process of building just one functional chatbot often turns out to require more work than expected, leading many brands to abandon altogether the effort of recreating bots in foreign languages.

In this session, Heather Shoemaker, CEO and Founder of Language I/O, and Niclas Winblad, Head of Product Management at Sky, will discuss the nuances and solutions for adapting large language models (LLMs) to create language-specific chatbots that can accurately translate domain-specific content.

12:00 - 12:30

Main Stage

Heather Morgan Shoemaker

CEO & Founder

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Niclas Winblad

Head of Product Management

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Language I/O

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Language I/O is a B2B SaaS company that empowers monolingual support teams to communicate with customers in any language, all in real time and directly within the CRM the team already uses. Whether translating a conversation between a human agent and customer or one that is between a chatbot and customer, Language I/O's secure, zero-trace solution provides industry-leading, business-accurate translations. With a selection of best-in-class apps for Salesforce, Zendesk, ServiceNow, Oracle, and more, we can get enterprise organizations up and running with secure, self-improving translation technology as quickly as 24 hours.

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