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08:00 - 08:55
Registration | Exhibition Experience | B2B Networking
08:55-10:45
Opening Ceremony
How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands
Dr. Nimrod Kozlovski (MC) | Yoav Barel, Chatbot Summit | Annika Schroeder, UBS
Voice, The Most Fundamental Form of Human Communications, Meets Bots
Nimrode Borovsky, AudioCodes
Fireside Chat: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands
Moderator: Dr. Nimrod Kozlovski; Nikola Aschoff, Mercedes-Benz
The Next Frontier in Conversation Design: Unifying Bot Design Through Collaboration
Yaki Dunietz, AI Conversation Systems
Harnessing Voice.Ai for a Delightful Conversational Experience- From 'Nice' to 'Must Have'
Gidi Adlersberg, AudioCodes
Leaving You Speechless! Why Every Business Must Have a Voice A.I. Strategy
Yoav Barel, Chatbot Summit & Voice Summit
Voice of the Bots: How a premium brand as Mercedes-Benz is
using Voice- and Chatbots to drive its digital transformation
Nikola Aschoff, Mercedes-Benz
11:15 - 12:45
Breakout Sessions: Main Stage | NLP Stage | Conversation Stage
Main Stage
How VCs Think of Technology Breakthroughs, and the Impact of Deep Learning Based NLP on Chatbots
Eden Shochat, Aleph VC
Chatbots Suck: Why the Chat User Interface Revolution Isn't Happening (Yet)
Pieter Buteneers, Chatlayer
How To Create More Effective and Relevant Chatbots
Thomas Dufermont, Alliance for Open Chatbot | Katya Lainé, Kwalys
All Talks No Button- Using Human-Focused AI to Transform Banking
Ankit Chhajer, Royal Bank of Scotland
No more POC Chatbots - How to Really Scale Chatbot Projects in your Company and Bring them to Production
Michelle Skodowski, BOTfriends
Incredible Innovations in Conversational AI – what should marketing teams do in 2020?
Dr. Geraint Evans
Panel: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands
Speaker to be revealed soon
Conversational AI for Social Good: How the American Red Cross Furthers its Mission with Chatbots and Voice Experiences
Michelle Mullenax, Product Lead, Conversational A.I. Team, American Red Cross
Stand Your Brand Out Of The Crowd: Discovery Mechanisms for Chatbots in the Real World
Pedro Andrade, Head of New Product Development, WIT Software
NLP Stage
NLP Training Data: Why It Is So Difficult To Make Intelligent Chatbots
Benoit Alvarez, Volume AI
Conversation Stage
12:45 - 13:50
Lunch | Exhibition Experience | B2B Networking | Open Plaza Talks
Conversational Components: How to Build Better Conversations Using Coco's Modular Components
Chen Buskilla, imperson
Cutting the Hype Out of AI and Truly Automating Communication with Customers
Darek Zabrzeński, Chatbot.com
14:05 - 15:00
Breakout Sessions: Main Stage | NLP Stage | Conversation Stage
Main Stage
Real Life Success Stories of Brands Launching Bots
Yannick Combourieu, OUI.sncf I Akemi Tsunagawa, BeSpoke
Live Show With Kwalys’ Voicebots: What Is The Future of Virtual Assistants and What Is The Impact On Our Lives And To Our Society?
Katya Lainé, Kwalys
Putting the Conversation Back Into Banking: A Story of Smart Machines and Smart People
Terry Cordeiro, Lloyds Banking Group
The Return of the Bot | The Story Behind the Smartest Banking Bot in Italy!
Alessandro Vitale, Conversate
Celebrate ANNA’s 1st Birthday, the Virtual Assistant of ABN AMRO!
Jeroen Das, ABN AMRO; Bob van Groningen, ABN AMRO
40% Reduction in Average Handling Time With Chatbots! Chatbots and Webchats: The Dream Team Behind the AA's Success
Louise McCormack, AA Ireland
Telekom Business Messaging: A New Channel for Conversational Commerce
Bianca Löwemann, Deutsche Telekom AG
Speech, Are We There Yet? Technical Challenges of Reaching Mass Adoption for Consumer Speech Applications
Daniel Whaley, BBC
How the Leading Retailers are Upgrading Your Shopping Experience with Conversational AI Marketing Tactics
Speaker to be revealed
How Large Enterprise are Using Chatbots to Coach Their Employees
Speaker to be revealed soon
Micro-Conversations in Large Enterprises: How AI is Improving Internal Processes
Speaker to be revealed
NLP Stage
NLP-Architect by AI-Lab: An Open Source NLP Library for Developing NLP Solutions
Moshe Wasserblat, INTEL
Conversation Stage
15:10 - 15:30
Exhibition Experience | B2B Networking | Open Plaza Talks
Freshchat Marketplace: How to Scale Your Chatbot Business With AI in the Field of Customer Service
Murali Satagopan, Freshworks Inc.
EVA by App2Check: Build a Cognitive Chatbot With No Technical Skills and Maintain its Knowledge Base as a CMS
Emanuele Di Rosa, App2Check
Build Once, Use Anywhere: Creating Multichannel NLP Conversations in a Couple of Mouse Clicks.
Andrew Ganin, Activechat.ai
15:30-16:45
Closing Ceremony
Tourist Experience Re-Invented. How our Chatbot helps over 10 Million travelers every year!
Akemi Tsunagawa, BeSpoke
WhatsApp in the Wild : Lessons Learned from the Largest WhatsApp Enterprise Deployments in the World.
Mike Gozzo, Smooch.io
Startup Competition Finals
Nimrod Kozlovski, HFN; Christian Buchwald, TÜV Rheinland Service GmbH; Leonid Mishkind, Vodafone; Tilo Bonow, PIABO; Karoline Malzbender, Deutsche Bahn
Panel: How Conversational AI is Transforming the Media
Tilo Bonow, Piabo PR; Dat Tran, Axel Springer; Mina Saidze, Funke Digital; Tom Jessen, RTL Europe; Daniel Whaley, BBC
20:00 - 23:00
THE BOTS PARTY!
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