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08:00 - 08:55
Registration | Exhibition Experience | B2B Networking
08:55-10:45
Opening Ceremony
How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands
Dr. Nimrod Kozlovski (MC) | Yoav Barel, Chatbot Summit | Annika Schroeder, UBS
Voice, The Most Fundamental Form of Human Communications, Meets Bots
Nimrode Borovsky, AudioCodes
Fireside Chat: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands
Moderator: Dr. Nimrod Kozlovski; Nikola Aschoff, Mercedes-Benz
The Next Frontier in Conversation Design: Unifying Bot Design Through Collaboration
Yaki Dunietz, AI Conversation Systems
Harnessing Voice.Ai for a Delightful Conversational Experience- From 'Nice' to 'Must Have'
Gidi Adlersberg, AudioCodes
Leaving You Speechless! Why Every Business Must Have a Voice A.I. Strategy
Yoav Barel, Chatbot Summit & Voice Summit
Voice of the Bots: How a premium brand as Mercedes-Benz is
using Voice- and Chatbots to drive its digital transformation
Nikola Aschoff, Mercedes-Benz
11:15 - 12:45
Breakout Sessions: Main Stage | NLP Stage | Conversation Stage
Main Stage
NLP Stage
Conversation Stage
12:45 - 13:50
Lunch | Exhibition Experience | B2B Networking | Open Plaza Talks
Conversational Components: How to Build Better Conversations Using Coco's Modular Components
Chen Buskilla, imperson
Cutting the Hype Out of AI and Truly Automating Communication with Customers
Darek Zabrzeński, Chatbot.com
14:05 - 15:00
Breakout Sessions: Main Stage | NLP Stage | Conversation Stage
Main Stage
NLP Stage
Conversation Stage
15:10 - 15:30
Exhibition Experience | B2B Networking | Open Plaza Talks
Freshchat Marketplace: How to Scale Your Chatbot Business With AI in the Field of Customer Service
Murali Satagopan, Freshworks Inc.
EVA by App2Check: Build a Cognitive Chatbot With No Technical Skills and Maintain its Knowledge Base as a CMS
Emanuele Di Rosa, App2Check
Build Once, Use Anywhere: Creating Multichannel NLP Conversations in a Couple of Mouse Clicks.
Andrew Ganin, Activechat.ai
15:30-16:45
Closing Ceremony
Tourist Experience Re-Invented. How our Chatbot helps over 10 Million travelers every year!
Akemi Tsunagawa, BeSpoke
WhatsApp in the Wild : Lessons Learned from the Largest WhatsApp Enterprise Deployments in the World.
Mike Gozzo, Smooch.io
Startup Competition Finals
Nimrod Kozlovski, HFN; Christian Buchwald, TÜV Rheinland Service GmbH; Leonid Mishkind, Vodafone; Tilo Bonow, PIABO; Karoline Malzbender, Deutsche Bahn
Panel: How Conversational AI is Transforming the Media
Tilo Bonow, Piabo PR; Dat Tran, Axel Springer; Mina Saidze, Funke Digital; Tom Jessen, RTL Europe; Daniel Whaley, BBC
20:00 - 23:00
THE BOTS PARTY!
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