MAIN CONFERENCE DAY

THURSDAY May 14 |  Mandalay-Bay Hotel

09:00-10:00

Welcome Experience

Register and grab a coffee! Then come watch our Startup Competition Semi-Finals, explore our exhibition space or meet for your pre-scheduled 1:1 B2B meeting!

10:00-12:00

Opening Ceremony

Technology and AI is changing the future. Join us as Chatbot Summit CEO, executives from the leading brands and venture capital firms enrich the audience with the state of tech and AI and give us a glimpse into what our future might look like in 2025!

10:00

Show of a Live Bot on Stage

Surprise Robot Appearance!

10:15

BOTS 2025: Crossing the Chasm to Success!

Yoav Barel, Founder & CEO, Chatbot Summit

10:30

Fireside Chat: Conversational Center of Excellence for every Enterprise: A Dream Come True?

Michael Fertik, Founder of Heroic Ventures & Reputation.com; Yoav Barel, Founder & CEO, Chatbot Summit

11:00

Conversation, Trust, and the Next Generation of AI

Ed Doran, Director PM & CoFounder Cortana, Microsoft

11:20

Harnessing Voice.Ai for a Delightful Conversational Experience- From 'Nice' to 'Must Have'

Gidi Adlersberg, Voice.AI Product Marketing, AudioCodes

11:30

Panel: It's All About the Customer! How the Leading Brands are Already Changing the Way We Interact

Moderator: Dexter Zavalza, VP and Lead Content & Design Strategist for Mobile, JP Morgan Chase

11:50

From M-Commerce to Conversational Commerce!

Rich Hultman, Best Buy*

12:00-13:30

Lunch Break

Chat with some colleagues about your exciting morning and grab a delicious bite to eat! You may even want to pre-schedule a 1:1 B2B lunch meeting, attend an Open Plaza talk and explore the innovative technologies from the leading vendors in our exhibition space!

13:30-15:00

First Breakout Sessions

With such a wide range of attendees from conversational designers to developers, business managers and more, we've made sure there is a stage that fits everyone's needs! Take a seat at either at the Business & Marketing Stage, Tech & AI Stage or Product & UX Stage to hear a keynote that is most interesting to you!

Business & Marketing

Product & UX

Tech & A.I.

13:30

Panel: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands

Speaker to be revealed soon

14:20

Creating Agile Conversations in a Rigid Corporate Environment

Speaker to be revealed

14:40

Conversational AI for Social Good: How the American Red Cross Furthers its Mission with Chatbots and Voice Experiences

Michelle Mullenax, Product Lead, Conversational A.I. Team, American Red Cross

14:40

Stand Your Brand Out Of The Crowd: Discovery Mechanisms for Chatbots in the Real World

Pedro Andrade, Head of New Product Development, WIT Software

13:30

Panel: FinTech and Conversational Experiences in 2020 and Beyond

Dexter Zavalza, VP and Lead Content & Design Strategist for Mobile, JP Morgan Chase

14:00

How to Make Emotionally Engaged Digital Assistants

Shyamala Pragaya,Product Owner Digital Assistants, Ford Motor Company

14:20

Designing Empathetic Conversation

Speaker to be revealed soon

14:40

Responsible AI: How to build conversational AI products with a responsibility lens around fairness, responsibility, and robustness

Speaker to be revealed soon

13:30

Panel: Bots on Steroids: How Banks Are Using Conversational AI to Transform the Industry

Alon Mei-Raz, VP, Data & Insights, Bank Hapoalim

14:00

Importance of Data in Successful Chatbot Deployments

Alyssa Simpson Rochwerger, Appen

14:20

How AccuWeather Turns UI Apps into a Voice-first Experience

Stephen Keefer, Senior Software Engineer, Enterprise Bot, Accuweather

14:40

Behind the Scenes of How Uber Used Conversational AI to Create UBER AI

Chandra Khatri, Senior Research Scientist, Uber AI

15:00-15:30

Afternoon Break

Didn't get to visit all the exhibitors yet? Dont worry! This break gives you another chance to explore the exhibition space, fit one or two 1:1 pre-scheduled meetings or hear an Open Plaza talk!

15:30-17:00

Second Breakout Sessions

There is still more content to go! Join us for more talks on our breakout stages filled with enriching talks and panels from the world's most innovative brands. Don't forget to say hello to your neighbor- connections can be made anywhere at our Summit!

Business & Marketing

Product & UX

Tech & A.I.

15:30

How the Leading Retailers are Upgrading Your Shopping Experience with Conversational AI Marketing Tactics

Speaker to be revealed

16:00

How Large Enterprise are Using Chatbots to Coach Their Employees

Speaker to be revealed soon

16:20

Micro-Conversations in Large Enterprises: How AI is Improving Internal Processes

Speaker to be revealed

16:40

Storytelling for Tech Brands: Building Trust for Conversational AI

Speaker to be revealed

15:30

Conversational Banking: How the Leading Banks are Transforming the Industry with AI

TD Bank, Citi Bank, Wells Fargo *Pending Final Approval

16:00

That Subtle Sense of Sound

Sam Anderson, Experience Designer, Adobe

16:20

GoDaddyish: The Psychology of Word Choice in Bot Responses

Sarah Schreiner, Conversational Designer, GoDaddy

16:40

Best Practices for Designing Natural, Helpful Bot Dialogs for Customer Support

Greg Bennett,Lead User Researcher, Salesforce

15:30

Behind the Scenes of Vodafone TOBi Conversational AI Platform

Leonid Mishkind, Technical Product Owner, Vodafone Group

16:00

SIMMC: Situated Interactive Multi-Modal Conversational Data Collection And Evaluation Platform

Shivani Poddar, Software Engineer, Machine Learning AR/VR ,Facebook

16:20

Building Blocks for Bots: How to design and orchestrate complex bots

Sascha Wolter, Professional Developer, Cognigy

16:40

Talking Cars from a Technical Perspective: How the automotive industry is transforming with AI

Speaker to be revealed

18:00-19:30

״Bots Over Beers״

After an eventful and exciting day of learning and connecting, you deserve a beer (or two!) at our famous networking event. It's time to kick back, relax and have some fun with your colleagues and the new friends you have made.

17:00-18:00

Closing Ceremony

The day is not over yet! Come support the finalists in our Startup Competition as they pitch their idea to a panel of highly esteemed judges. You won't want to miss the lucky team that wins a grand prize. We will also be closing out the day with final keynotes from industry experts who will leave you wondering what comes next in this ever-evolving technological world.

17:00

Startup Competition Finals

17:30

Nimrod Kozlovski, VP Global Marketing, HFN

Ethics and Regulations in Conversational A.I.

17:40

Yoav Barel,Founder & CEO, Chatbot Summit

Winner Announcement & Closing Remarks

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