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CONFERENCE & EXPO DAY

THURSDAY OCT 12 | ICC EXCEL LONDON

The main day promises an exciting fusion of an expo and a conference, providing a comprehensive learning experience and ample networking opportunities, including personalized 1:1 meetings. Immerse yourself in the latest innovations and insightful ideas that will expand your horizons. Engage in informative sessions and interactive exhibits that inspire and equip you with valuable knowledge. And to top it off, the day concludes with "Bots After Dark" – an unforgettable after-party. 

08:00 - 09:00

Welcome Experience | Exhibition Experience | B2B 1:1 Meetings

Registration, Coffee & Snacks, 1:1 Scheduled Meetings

09:00 - 11:00

State of the Bots - Opening Ceremony

Embark on a captivating journey into the world of conversational AI. Gain insights into the current state of chatbots, discover success stories from industry leaders, and explore the ethical considerations surrounding AI deployment. Be prepared to be inspired by the transformative power of conversational AI and its impact on the future of customer experience.

11:00 - 11:30

Coffee Break | Exhibition Experience | B2B 1:1 Meetings | Startup Boulevard

Join us for a fantastic chance to connect with like-minded proffesionals, recharge your energy, and get ready for the exciting breakout sessions ahead. Take full advantage of this break by immersing yourself in the vibrant exhibition area, where you can forge meaningful relationships through engaging one-on-one meetings

11:30 - 13:00

Morning Breakout Sessions

Get ready to dive into our thrilling breakout sessions featuring five exciting tracks. Each session offers a captivating 15-20 minutes of valuable insights, followed by a lively Q&A session lasting 5-10 minutes.

13:00 - 14:00

Lunch Break | Exhibition Experience | B2B 1:1 Meetings | Startup Boulevard

During the lunch break, savor a light meal while exploring our interactive exhibition, schedule B2B 1:1 meetings, and vote for your favorite bot 

14:00 - 15:30

Afternoon Breakout Sessions

Get ready to dive into our thrilling breakout sessions featuring five exciting tracks. Each session offers a captivating 15-20 minutes of valuable insights, followed by a lively Q&A session lasting 5-10 minutes.

15:30 - 16:00

It's Tea Time!

Take a quick break during the exhibition and enjoy a refreshing tea time. It's the perfect opportunity to recharge, socialize, and appreciate the immersive experience all at once.

16:00 - 17:00

State of the Bots - Closing Ceremony

Join us for the grand finale of our event, the Closing Ceremony. Witness the announcement of the Startup Competition winner and be captivated by inspiring closing remarks. Stay tuned as we share the results of the survey, offering valuable insights into the state of the bots. It's a momentous occasion that marks the culmination of an incredible journey into the world of conversational AI.

17:00 - 18:00

Free Schedule: Happy Hour With Your New Mates!

Kick back and enjoy a delightful Happy Hour with your new friends! 

18:00 - 20:00

Dine & Wine with Your New Partners

Plan an enjoyable dining experience with your new partners. This is the perfect opportunity to foster stronger relationships and create a lasting impression with your new partners in a relaxed and welcoming atmosphere. 

21:00 - 23:00

Bots After Dark: The Official Chatbot Summit After Party!

Get ready to turn up the fun at "Bots After Dark," the official Chatbot Summit After Party! Join us for a night of excitement and celebration as we let loose and enjoy the evening in style. Dance to the beats, mingle with industry leaders, and revel in the company of fellow enthusiasts. It's the ultimate way to unwind and make lasting memories as we wrap up the summit in an unforgettable way. Let's party the night away at "Bots After Dark"!

Key Sessions

Theo Blackwell

Chief Digital Officer

Welcome Keynote Address

Yoav Barel

Founder & Managing Partner

State of the Bots: Mastering the Power of Generative AI for Better Conversations

Kevin Lee

Chief Digital Officer, Consumer

The Amazing Story of AIMEE - from Underdog to Superhero

Alan Nichol, PhD

Co-founder & CTO

The new Rasa Platform: Low-code and pro-code development of LLM-native, reliable assistants

Franz Weisenburger

SVP Innovation

Optimizing Every Customer Interaction at one of the World’s Largest Brands

Heather Morgan Shoemaker

CEO & Founder

Scaling Globally: Empowering Hybrid and LLM-Based Chatbots with Multilingual Capabilities

Laura Simpson

Chief Intelligence Officer

On the Verge of Seismic Change? How AI Reshapes Human Interactions with Brands

Matthew Rice

Head of Solution Engineering EMEA North

Conversational Engagement with a Human Touch: Leveraging WhatsApp for Meaningful Connections

Alexander Schmitt

Head of Speech Technology #HeyMercedes (*Pre-Recorded)

@Hey Mercedes: Voice powered ChatGPT live in 900.000 vehicles

Ahi Gvirtsman

CKO & Co-Founder

Accelerate your Way to Generative AI Deployment – Innovation Hands-on Seminar for Executives

Clark Nicholas

Partner & Associate Director

Reimagining Customer Service: Achieving a 70% Cost-to-Serve optimization unlocking Gen AI

Nikola Mrkšić

Co-Founder & CEO

Customer-led conversations in the age of generative AI

Yariv Adan

Sr. Director, PM Conversational AI

Generative conversational experiences with Google Vertex AI Conversations

Richard Bassett

VP of Digital & Analytics, International

Enlightened with AI: Understanding and Prioritizing Smarter Automation Using Voice and Digital Interaction Data

Michael Fertik

Founder, Heroic Ventures & Reputation.com

The Staggering Promise and Perils of Investing in Generative AI — and What Needs to be Done Now

Patricia Theile

Chief Product Owner - Voice Assistants

Pioneering Voice Interactions for Smart Home at Miele

Julie Wall, PhD.

Professor of AI & Advanced Computing

Combating Insurance Fraud and Deception with Conversational AI

Benj Pettit, PhD

Head of Data Science

Multiple LLM-Architecture: Building a Scalable and Safe Data Pipeline for Your GenAI Assistant

Elizabeth Stokoe, Prof.

Professor of Social Interaction

Leveraging Conversational Analysis in Conversation Design: From Personas to Recipient Design

Daniel Krantz

Division Lead CX & Marketing

Consumer Interaction upside down: Turning Reviews into Conversational Support with GenAI

Henry Jammes

Microsoft Copilot Studio Principal PM

Bot building with Generative AI: Vision on the future of Bot creation

Chris Morgan Brown

Natural Language AI

Panel: Ethical Considerations in Designing Natural Language Based Applications

Shawn Jansepar

Khanmigo Product Leader

Building the world's most advanced socratic GenAI powered tutor in 3 months

Dom Sammut

Sr. Manager - Conversational Experience

The always-on voicebot: Transforming the call experience for 1.5 million health insurance members with nibby

Theo Blackwell

Chief Digital Officer

Fireside Chat: Role of Generative AI in the Greater London Authority

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