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5 takeaways from the 2018 Chatbotsummit Tel Aviv

Updated: Feb 14, 2018

Tel-Aviv, January 31th 2018 - Chatbot 4 Dummies

Last week we attended the third international Chatbot Summit in Tel-Aviv. Only six months after returning from the second Summit at Berlin, we thought that not much had changed when it comes to Chatbots. We were blown away, because a lot has changed.

We gladly share our 5 key takeaways from this last Summit with you.

We know… probably already 60% of you reading this article will give-up at this point. And we understand, because reading further, even if it is interesting, takes time and is not conversational. For those people, just jump to our chatbot and experience how it SHOULD be, and get to know our 5 takeaways in the chatbot way!

Go here or scan the code?

Those holding on: enjoy the read (and the chatbot afterwards ;-) )!

First takeaway: we’re past the hype

Yoav Barel was totally right in his opening keynote, we are past the hype. Six months ago, the hype was at its peak promising a lot with Artificial Intelligence. The expectations were to high: chatbots would answer everything for everybody. Today we know that your chatbot needs to be narrowed down to a specific problem.

For chatbots to survive the dip and work towards a steady grow, conversation is key. This is our first takeaway.

Second takeaway: The conversational user interface will dominate the digital transformation…

… and not (yet) the AI, as we believed six months ago. We need smart conversation designers. Because people don’t want AI-bots, they want CHAT-bots. Hence make your conversation engaging, fun and simple. We all like chatting, and in most of the times messaging is a more time efficient way of communicating. Conversational interfaces are best for guiding someone through your process. Whether this is a sales, procedure, or administrative process.

If you can narrow the context; you don't need AI to create good conversational guidance is takeaway number two.

Third takeaway: be more ambitious: build, be less ambitious: narrow!

This might sound like a paradox. We encountered a lot of chatbot-companies, and when messaging their Facebook page, we expected a (funny) chatbot to w