MAIN DAY AGENDA

 Wednesday, Dec 11 | STATION-BERLIN
Conference & Expo

08:30 - 10:00

Registration | Exhibition Experience |  B2B Networking | Open Plaza Talks | Semi-Final Startup Competition

10:00-12:00

Opening Ceremony

10:00

Opening Remarks

Yehuda Messinger, MC

10:10

State of the Bots: Crossing the Chasm to Success!

Yoav Barel, Chatbot Summit

10:25

Fireside Chat: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands

Moderator: Dr. Nimrod Kozlovski; Nikola Aschoff, Mercedes-Benz

10:50

The Next Frontier in Conversation Design: Unifying Bot Design Through Collaboration

Yaki Dunietz, AI Conversation Systems

11:05

Look Who's Talking: Persona and Brand in Connected Devices

Wally Brill, Google

11:25

Harnessing Voice.Ai for a Delightful Conversational Experience- From 'Nice' to 'Must Have'

Gidi Adlersberg, AudioCodes

11:35

How AI Brings Back Humanity to Technology and Business

Amit Ben, LogMeIn

11:50

Announcements

Yoav Barel, Chatbot Summit

12:00 - 13:30

Lunch | Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks 

12:15

Mathieu Barthélémy, Worldline

12:20

Ingo Brod, Interactions

12:25

Olaf Erichsen, Passage AI

12:30

Peter Kalinowski, Inspire Technologies

12:35

Anil Kiper, MindBehind

12:40

Tilo Bonow, PIABO

12:45

Konstantin Garbe, Cognigy

12:50

Rui Correia, DefinedCrowd

12:55

Paulo Nunes, ROBO.AI

13:00

Malte Kosub, Parloa

13:05

Victor Vasiliev, CoCo by AI Conversations

13:10

Nick Pegram, Bold360

13:15

Luis Guilherme, WIT- Software

13:30 - 15:00

Breakout Sessions
Business & Marketing
Business Owners, Marketers, Call Center Managers, Digital Executives, Innovation  Managers, CX Managers, Support Managers
NLP Engineers, Chatbot Developers, Data Scientists, Speech Engineers, Product Managers, Cognitive Cloud Developers
Tech & A.I.

Product Managers, Conversational Designers, Voice Interaction Designers

Product & UX

Business & Marketing

13:40

All Talks No Button- Using Human-Focused AI to Transform Banking

Ankit Chhajer, Royal Bank of Scotland

14:00

No more POC Chatbots - How to Really Scale Chatbot Projects in your Company and Bring them to Production

Michelle Skodowski, BOTfriends

14:20

Incredible Innovations in Conversational AI – what should marketing teams do in 2020?

Dr. Geraint Evans

14:40

The Experience Economy: Driving Value Through Disruptive Technology

Rohan Patel, SAP

Product & UX

13:40

From Ideation to Conversation: a hands-on session on how to find the right use case and turn it into a MVP in minutes

Sascha Wolter, Cognigy

14:00

Stand Your Brand Out Of The Crowd: Discovery Mechanisms for Chatbots in the Real World

Pedro Andrade, WIT-Software

14:20

A Little Personality Goes a Long Way: 5 Ways to Give Your Bot Character

Jason Gilbert, CoCo by AI Conversation Systems

14:40

A Story of Success: Three Steps to an AI-Chatbot for Your Company

Frederik Schröder, Knowhere

Tech & A.I.

13:40

Workplace Assistant - Towards a Virtual Employee Assistant at the BMW Group

Bernhard Pflugfelder, BMW

14:00

A Technical Perspective On How the Biggest Brands Build Their Chatbot Without Writing One Line of Code

Alexander Wijninga, Watermelon

14:20

Blending AI & the Human Touch

Tom Schollmeyer, Callcorp

14:40

Why You Don’t Need AI to Build a Good Chatbot

Anna-Katharina Rausch, BIG PICTURE GmbH

15:00 - 15:30

Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks 

15:05

Alexandre Conrathe, Gfi Informatique

15:10

Eric Marcos, Hubtype

15:15

Jason Shim, 42 Maru

15:20

Juha Solkakoski, Upseller

15:25

Grzegorz Wozniczko, Chatbot.com

15:30 - 17:00

Breakout Sessions: Business & Marketing|Product & UX Stage | Tech & AI Stage

Business & Marketing

15:40

Storytelling for Tech Brands: Building Trust for Conversational AI

Tilo Bonow, Piabo PR

16:00

Celebrate ANNA’s 1st Birthday, the Virtual Assistant of ABN AMRO!

Jeroen Das, ABN AMRO; Bob van Groningen, ABN AMRO

16:20

40% Reduction in Average Handling Time With Chatbots! Chatbots and Webchats: The Dream Team Behind the AA's Success

Louise McCormack, AA Ireland

16:40

Telekom Business Messaging: A New Channel for Conversational Commerce

Bianca Löwemann, Deutsche Telekom AG

Product & UX

15:30

Panel: Mastering the Challenge of Defining Successful Conversations

Moderator: Sophie Hundertmark, AI-Zurich; Lisa Hausmann, Vorwerk; Caroline Chupin, OUI.sncf; Ingo Steinkellner, aiaibot

16:00

Bots Underpinning the Mobility of Tomorrow: Success Story of OUI.sncf Launching OUIbot

Caroline Chupin, OUI.sncf

16:10

Delving Deep into BBVA's Conversation Design System

Julián Garciá, BBVA

16:30

Creating Flexible Dialogues in a Large Corporate: What We Learned Building and Designing Anna, ABN AMRO’s Chatbot

Luuk Spronck & Loes Horselenberg, ABN AMRO

16:50

From Chatbot to Conversational Excellence- Spot on the Deutsche Bahn Journey

Karoline Malzbender, Deutsche Bahn

Tech & A.I.

15:40

Why Rigorous Training Data is the Key to Chatbot Success

Rui Correia, DefinedCrowd

16:00

Blurring the Boundaries Between Human and Machine: What Makes Chatbots Human(-like) and How Does This Affect User Interaction and Behavior?

Ulrich Gnewuch, Karlsruhe Institute of Technology

16:20

How to Make a Next Level Chatbot: Key Learnings From OP Financial Group's Success

Jaakko Sävilammi, OP Financial Group

16:40

Behind the Scenes of Vodafone TOBi Conversational AI Platform

Leonid Mishkind, Vodafone Group

17:00-18:00

Closing Ceremony

17:00

Startup Competition Finals

Nimrod Kozlovski, HFN; Christian Buchwald, TÜV Rheinland Service GmbH; Leonid Mishkind, Vodafone; Tilo Bonow, PIABO; Karoline Malzbender, Deutsche Bahn

17:20

CoCo Chatbot Developer Competition Announcement

17:25

Ethics and Regulations in Conversational A.I.

Nimrod Kozlovski, HFN

17:40

Winner Announcement & Closing Remarks

Yoav Barel, Chatbot Summit

18:00 - 20:00

BOTS OVER BEERS!

The Signature Chatbot Summit Networking Event!

WANT TO EXPERIENCE OUR SPEAKERS LIVE? 

You can also follow us on our social channels!

  • Facebook
  • Twitter
  • LinkedIn
  • Instagram
  • YouTube

Get industry news and event updates directly to your inbox!

Be the first to hear about our speaker line up, exclusive ticket discounts, networking opportunities, workshop registration plus the latest news in Chat, Voice and Vision!