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08:30 - 10:00
Registration | Exhibition Experience | B2B Networking | Open Plaza Talks | Semi-Final Startup Competition
10:00-12:00
Opening Ceremony
10:00
Opening Remarks
Yehuda Messinger, MC
10:10
State of the Bots: Crossing the Chasm to Success!
Yoav Barel, Chatbot Summit
10:25
Fireside Chat: How Conversational AI Is Transforming Customer Experience In The World’s Leading Brands
Moderator: Dr. Nimrod Kozlovski; Nikola Aschoff, Mercedes-Benz
10:50
The Next Frontier in Conversation Design: Unifying Bot Design Through Collaboration
Yaki Dunietz, AI Conversation Systems
11:05
Look Who's Talking: Persona and Brand in Connected Devices
Wally Brill, Google
11:25
Harnessing Voice.Ai for a Delightful Conversational Experience- From 'Nice' to 'Must Have'
Gidi Adlersberg, AudioCodes
11:35
How AI Brings Back Humanity to Technology and Business
Amit Ben, LogMeIn
11:50
Announcements
Yoav Barel, Chatbot Summit
12:00 - 13:30
Lunch | Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks
12:15
Mathieu Barthélémy, Worldline
12:20
Ingo Brod, Interactions
12:25
Olaf Erichsen, Passage AI
12:30
Peter Kalinowski, Inspire Technologies
12:35
Anil Kiper, MindBehind
12:40
Tilo Bonow, PIABO
12:45
Konstantin Garbe, Cognigy
12:50
Rui Correia, DefinedCrowd
12:55
Paulo Nunes, ROBO.AI
13:00
Malte Kosub, Parloa
13:05
Victor Vasiliev, CoCo by AI Conversations
13:10
Nick Pegram, Bold360
13:15
Luis Guilherme, WIT- Software
13:30 - 15:00
Breakout Sessions
Business & Marketing
Business Owners, Marketers, Call Center Managers, Digital Executives, Innovation Managers, CX Managers, Support Managers
NLP Engineers, Chatbot Developers, Data Scientists, Speech Engineers, Product Managers, Cognitive Cloud Developers
Tech & A.I.
Product Managers, Conversational Designers, Voice Interaction Designers
Product & UX
Business & Marketing
13:40
All Talks No Button- Using Human-Focused AI to Transform Banking
Ankit Chhajer, Royal Bank of Scotland
14:00
No more POC Chatbots - How to Really Scale Chatbot Projects in your Company and Bring them to Production
Michelle Skodowski, BOTfriends
14:20
Incredible Innovations in Conversational AI – what should marketing teams do in 2020?
Dr. Geraint Evans
Product & UX
Tech & A.I.
13:40
Workplace Assistant - Towards a Virtual Employee Assistant at the BMW Group
Bernhard Pflugfelder, BMW
14:00
A Technical Perspective On How the Biggest Brands Build Their Chatbot Without Writing One Line of Code
Alexander Wijninga, Watermelon
15:00 - 15:30
Exhibition Experience | Startup Boulevard | B2B Networking | Open Plaza Talks
15:05
Alexandre Conrathe, Gfi Informatique
15:10
Eric Marcos, Hubtype
15:15
Jason Shim, 42 Maru
15:20
Juha Solkakoski, Upseller
15:25
Grzegorz Wozniczko, Chatbot.com
15:30 - 17:00
Breakout Sessions: Business & Marketing|Product & UX Stage | Tech & AI Stage
Business & Marketing
15:40
Storytelling for Tech Brands: Building Trust for Conversational AI
Tilo Bonow, Piabo PR
16:00
Celebrate ANNA’s 1st Birthday, the Virtual Assistant of ABN AMRO!
Jeroen Das, ABN AMRO; Bob van Groningen, ABN AMRO
16:20
40% Reduction in Average Handling Time With Chatbots! Chatbots and Webchats: The Dream Team Behind the AA's Success
Louise McCormack, AA Ireland
16:40
Telekom Business Messaging: A New Channel for Conversational Commerce
Bianca Löwemann, Deutsche Telekom AG
Product & UX
Tech & A.I.
16:00
Blurring the Boundaries Between Human and Machine: What Makes Chatbots Human(-like) and How Does This Affect User Interaction and Behavior?
Ulrich Gnewuch, Karlsruhe Institute of Technology
16:20
How to Make a Next Level Chatbot: Key Learnings From OP Financial Group's Success
Jaakko Sävilammi, OP Financial Group
16:40
Behind the Scenes of Vodafone TOBi Conversational AI Platform
Leonid Mishkind, Vodafone Group
17:00-18:00
Closing Ceremony
17:00
Startup Competition Finals
Nimrod Kozlovski, HFN; Christian Buchwald, TÜV Rheinland Service GmbH; Leonid Mishkind, Vodafone; Tilo Bonow, PIABO; Karoline Malzbender, Deutsche Bahn
17:20
CoCo Chatbot Developer Competition Announcement
17:25
Ethics and Regulations in Conversational A.I.
Nimrod Kozlovski, HFN
17:40
Winner Announcement & Closing Remarks
Yoav Barel, Chatbot Summit
18:00 - 20:00
BOTS OVER BEERS!
The Signature Chatbot Summit Networking Event!
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