10:00

10:10

10:25

10:50

11:05

11:25

11:35

11:50

12:15

Mathieu Barthélémy, Worldline

12:20

Ingo Brod, Interactions

12:25

Olaf Erichsen, Passage AI

12:30

Peter Kalinowski, Inspire Technologies

12:35

Anil Kiper, MindBehind

12:40

Tilo Bonow, PIABO

12:45

Konstantin Garbe, Cognigy

12:50

Rui Correia, DefinedCrowd

12:55

Paulo Nunes, ROBO.AI

13:00

Malte Kosub, Parloa

13:05

Victor Vasiliev, CoCo by AI Conversations

13:10

Nick Pegram, Bold360

13:15

Luis Guilherme, WIT- Software

13:40

All Talks No Button- Using Human-Focused AI to Transform Banking

Ankit Chhajer, Royal Bank of Scotland

14:00

No more POC Chatbots - How to Really Scale Chatbot Projects in your Company and Bring them to Production

Michelle Skodowski, BOTfriends

14:20

Incredible Innovations in Conversational AI – what should marketing teams do in 2020?

Dr. Geraint Evans

14:40

The Experience Economy: Driving Value Through Disruptive Technology

Rohan Patel, SAP

13:40

From Ideation to Conversation: a hands-on session on how to find the right use case and turn it into a MVP in minutes

Sascha Wolter, Cognigy

14:00

Stand Your Brand Out Of The Crowd: Discovery Mechanisms for Chatbots in the Real World

Pedro Andrade, WIT-Software

14:20

A Little Personality Goes a Long Way: 5 Ways to Give Your Bot Character

Jason Gilbert, CoCo by AI Conversation Systems

14:40

A Story of Success: Three Steps to an AI-Chatbot for Your Company

Frederik Schröder, Knowhere

13:40

Workplace Assistant - Towards a Virtual Employee Assistant at the BMW Group

Bernhard Pflugfelder, BMW

14:00

A Technical Perspective On How the Biggest Brands Build Their Chatbot Without Writing One Line of Code

Alexander Wijninga, Watermelon

14:20

Blending AI & the Human Touch

Tom Schollmeyer, Callcorp

14:40

Why You Don’t Need AI to Build a Good Chatbot

Anna-Katharina Rausch, BIG PICTURE GmbH

15:05

Alexandre Conrathe, Gfi Informatique

15:10

Eric Marcos, Hubtype

15:15

Jason Shim, 42 Maru

15:20

Juha Solkakoski, Upseller

15:25

Grzegorz Wozniczko, Chatbot.com

15:40

Storytelling for Tech Brands: Building Trust for Conversational AI

Tilo Bonow, Piabo PR

16:00

Celebrate ANNA’s 1st Birthday, the Virtual Assistant of ABN AMRO!

Jeroen Das, ABN AMRO; Bob van Groningen, ABN AMRO

16:20

40% Reduction in Average Handling Time With Chatbots! Chatbots and Webchats: The Dream Team Behind the AA's Success

Louise McCormack, AA Ireland

16:40

Telekom Business Messaging: A New Channel for Conversational Commerce

Bianca Löwemann, Deutsche Telekom AG

15:30

Panel: Mastering the Challenge of Defining Successful Conversations

Moderator: Sophie Hundertmark, AI-Zurich; Lisa Hausmann, Vorwerk; Caroline Chupin, OUI.sncf; Ingo Steinkellner, aiaibot

16:00

Bots Underpinning the Mobility of Tomorrow: Success Story of OUI.sncf Launching OUIbot

Caroline Chupin, OUI.sncf

16:10

Delving Deep into BBVA's Conversation Design System

Julián Garciá, BBVA

16:30

Creating Flexible Dialogues in a Large Corporate: What We Learned Building and Designing Anna, ABN AMRO’s Chatbot

Luuk Spronck & Loes Horselenberg, ABN AMRO

16:50

From Chatbot to Conversational Excellence- Spot on the Deutsche Bahn Journey

Karoline Malzbender, Deutsche Bahn

15:40

Why Rigorous Training Data is the Key to Chatbot Success

Rui Correia, DefinedCrowd

16:00

Blurring the Boundaries Between Human and Machine: What Makes Chatbots Human(-like) and How Does This Affect User Interaction and Behavior?

Ulrich Gnewuch, Karlsruhe Institute of Technology

16:20

How to Make a Next Level Chatbot: Key Learnings From OP Financial Group's Success

Jaakko Sävilammi, OP Financial Group

16:40

Behind the Scenes of Vodafone TOBi Conversational AI Platform

Leonid Mishkind, Vodafone Group

17:00

17:20

17:25

17:40