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SPEAKER
Daniel Krantz
Division Lead CX & Marketing
Otto Group
About
Daniel Krantz
Leading Otto Group’s Customer Experience & Marketing division. Focusing on build and run of digital products and inhouse consulting, e.g. developing inhouse customer care voice and chatbots for numerous portfolio companies.
About
Otto Group
The Otto Group is a retail and services group comprising over 30 subgroups that primarily operate in Germany, the rest of Europe, and the USA. Otto Group is using a self-developed tech stack to automatize customer care via chatbots and voice bots.
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