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SPEAKER

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Daniel Krantz

Division Lead CX & Marketing
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Otto Group

About 

Daniel Krantz

Daniel Krantz is Division Lead at Otto Group, where he is part of the senior leadership team, overseeing digital product development and in-house consulting. With a proven track record in building and scaling customer-facing and data-driven digital products, Daniel brings extensive leadership experience across startup, agency, and corporate environments. His expertise spans e-commerce, digital transformation, and innovation management, supported by an agile mindset and a strong affinity for data-driven decision-making.

Passionate about customer experience and technology, Daniel combines a profound understanding of digital ecosystems with a talent for bringing ideas to life. At Otto Group, he leads initiatives to enhance customer satisfaction and drive operational efficiency, leveraging his broad knowledge in product development and digital innovation.

About 

Otto Group

The Otto Group is a retail and services group comprising over 30 subgroups that primarily operate in Germany, the rest of Europe, and the USA. Otto Group is using a self-developed tech stack to automatize customer care via chatbots and voice bots.

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