SPEAKER
Daniel Krantz
Vice President AI
VIER
About
Daniel Krantz
Daniel Krantz is the Vice President of AI at VIER, leading the development and implementation of AI-driven solutions to enhance conversational AI and automation. With a strong background in digital transformation, customer experience, and data-driven decision-making, he focuses on bridging cutting-edge technology with real-world business applications.
Previously, Daniel was Division Lead at Otto Group, where he was part of the senior leadership team overseeing digital product development and in-house consulting. With extensive leadership experience across startups, agencies, and corporate environments, he has a proven track record in building and scaling customer-facing, data-driven digital products while driving innovation and operational efficiency.
About
VIER
VIER rethinks customer dialogue and communication. With our solutions, we make contact-based business processes more efficient. We improve the customer experience and the user experience. We combine artificial intelligence with human intelligence, expertise with intuition, years of experience with innovation and research.
Whether in service, sales or clerking, our intelligent solutions analyze, assist and automate contact-based business processes in all industries. They elevate employees to a new level of competence. On the VIER technology platform, our partners and we orchestrate communication, dialogue and task processing. It is the only platform from Europe for complete end-to-end solutions - secure data, German cloud and local service included!
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