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SPEAKER

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Daniel Krantz

Division Lead CX & Marketing
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Otto Group

About 

Daniel Krantz

Leading Otto Group’s Customer Experience & Marketing division. Focusing on build and run of digital products and inhouse consulting, e.g. developing inhouse customer care voice and chatbots for numerous portfolio companies.

About 

Otto Group

The Otto Group is a retail and services group comprising over 30 subgroups that primarily operate in Germany, the rest of Europe, and the USA. Otto Group is using a self-developed tech stack to automatize customer care via chatbots and voice bots.

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