Irit Sella is a Data Scientist at LivePerson developing algorithms to maximize the quality and efficiency of consumer-brand engagements, both human-to-human and human-to-bot. She currently leads LivePerson’s research into agent performance and utilization. Irit has a PhD in Neuroscience from the Weizmann Institute of Science, an MSc in Neuroscience from the Technion, and a double major BSc in Software Engineering and Cognitive Science from the Hebrew University.
LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Adobe, HSBC, EE, IBM, L'Oréal, Orange, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.